"Well first of all arriving to the hotel it looks like an average house with a lots of car park, apart from the sign on the side of the road that says Heywood Spa nothing special for a 4.6 star hotel.The stuff is absolutely amazing, feels like a family run “posh wannabe” hotel.We had the executive room (210), the double bed had 2 single mattress, ripped wallpapers, a really noisy old school A/C and a little TV like a monitor in the middle, shower has a really really poor water pressure, you have to be straight under it, the walls are very thin you can hear people sneezing 4 rooms next to you and hear people checking in the reception even though it’s pretty far away. The balcony had 2 metal chairs without pillows and a tiny table. The spa is another downside of the hotel as the sauna not working 5 years ago as seeing now the reviews, still not working, the hot tub has loads of chemicals in it it’s literally making a bubble bath into the pool after 10 minutes. Pool is very cold and pretty small as well as the hot tub. Once you finished you have to walk through the restaurant unless you’d like to use the changing room what is literally just a room with a lightbulb and chair, no heating or anything obviously.Restaurant and the bar looks nice but a Vodka/Coke ended up £8 and a Corona lager £5.50. The breakfast is pretty good if it’s included the £200 a night price but I definitely wouldn’t pay for it separately as you have many options in Tenby. The lunch is looking good but way over seasoned to make it look nice and it’s really not worth £25. Pasta one side of the plate was taste like English mustard and nothing else. The tip is 10% what is fair but I’d personally pay double tip for the service and half price for the food. You have many Italian restaurants for half a price with awesome food on the beach.This hotel is definitely not 4.6 star, maybe 3 because of the little Spa but way overpriced and overrated.I’m not being picky, but for £200 a night in one of Tenby’s most expensive 4.6 star Hotel people have expectations."
