"The staff at this restaurant were extremely inattentive. It seemed like they were under a lot of pressure and very busy, or perhaps they just had terrible memory. Either way, they should consider hiring more wait staff. When we made a reservation, we were informed that we had to leave after 2 hours, as that is their policy. We barely made their deadline, as there was a mix-up with the bill - we were charged for something we didn't order. Despite requesting water at the start of our meal, it never arrived. Our food took 45 minutes to come out, and plates of food for other diners sat waiting to be served for over 10 minutes. It was a struggle to get the attention of the staff for more drinks. After expressing our concerns about the £9.50 optional service charge, the lack of water service, and being wrongly charged, a kind manager decided to comp our drinks, saving us around £30. While we appreciated the gesture, we still found the overall experience disappointing - we won't be returning. The service was poor, the prices too high, the waits too long, and the portions too small."
Tots
