Udon
Wiwo Noodle

Wiwo Noodle

The Friary, CF10 3AE, Cardiff, United Kingdom

Seafood • Chinese • Japanese • Fast Food


"We order from the canton Wiwo at least once a month and have always found the food delicious and the staff friendly. We decided to try the City Centre shop last week what a mistake that was! Our food took over 2 hours to arrive but with it being a Friday night we let that slide. While we were waiting a Adriana phoned and I quote said ‘You wanted chilli chips, no’ after some questioning we realised that a sleeping sounding Adriana was trying to tell us that they had run out of chips. She did however offer to change the order to rice and said she would add a bottle of coke due to us paying extra for the chips, we agreed that this was fine and thanked her for the heads up. When the food arrived (without the promised drink) it was stone cold but we were so hungry by then we tucked straight in. The Katsu chicken was burnt and the rice was gooey and over cooked, both totally inedible. Our saving grace was the fact that we ordered satay chicken scewers as sides. We opened the chicken and after dipping one into the sauce my partner stopped me from eating it. He had realised that they had replaced the peanut sauce with a pot of mayonnaise instead (I’m not allowed to eat mayo due to a health condition). This was alarming so we phoned the shop straight away to discuss all issues above. The still sleepy Adriana admitted to adding Mayo instead of the usual peanut sauce because they had run out. I explained that this was disappointing as she had already phoned us to say they didn’t have any chips and asked why she hadn’t mentioned this so we could alter our order, to which she replied ‘don’t know’. We again mentioned all of our other issues including the fact that the food was totally inedible and Adriana asked ‘What do you want me to do?’ I suggested a refund as they were unable to fulfil the order we had placed. She agreed and said she would pass our details onto her manager. I asked when we would receive the refund and she said up to 5 working days. Skip to today (5 working days later). I call to ask about our refund only to be greeted by the rudest girl I have ever had the displeasure of talking to. She told me I’d have to call back to talk to that specific girl at a time that was inconvenient to me. I explained that my issue was with the company rather than a specific member of staff so I just wanted an update on the refund. She refused to listen to my request and talked over me. I asked her name and she refused to give it to me so I asked for her managers contact details which she also refused to give to me. Then she had the audacity to say ‘you’re not getting your refund so what are you going to do about it?’ And put the phone down! Although it was inconvenient I later called the store again and thankfully the cal was answered by Adriana. I explained I was calling about the refund that she had promised the previous week and she handed the phone to yet another college. This girl said that she had been filled in and that they were going to refund £5 of the order. I obviously voiced that this was unacceptable as the whole order was inedible. She asked why I hadn’t sent it back to be replaced. I explained that we had already waited 2 hours for our cold order, it had already come back wrong and also that this wasn’t given to me as an option. We were simply asked, what do you want me to do about it? The girl said sorry but my manager has spoken to the chef and we can only give you £5 back. End of story basically, absolutely shocking!"

The Oak Tree Inn

The Oak Tree Inn

Yarm Road, DL2 1RF, Darlington, United Kingdom

Pub • Steak • Vegan • British


"It is with great sadness that I write this review. We visited on the 30th August 2023, and I was looking forward to it. Firstly, the venue has been nicely redesigned, however the dining room is small and very cramped. We asked to be seated in the covered area outside and that was really nice with some nice living flame centre pieces. The staff were really helpful, and we ordered out meals. Having followed the owner from his two previous venues we expected a similar standard, however we were very disappointed. Four meals ordered. Steak pie was just ok, the vegetables were quite hard and inedible, the chunky chips where a disappointment with lots of small bits in bottom of the serving basket. The Chicken skewers were really good and no complaints there. The peppercorn sauce with the grilled chicken was gloopy, and clearly either a packet mix or the awful jar you get from Makro, no taste and very little peppercorn flavour, very poor, however the chicken was well cooked and presented. The Fillet Salmon with prawns was nowhere near a fillet salmon with four small salmon chunks and a bowl full of salad which looked like it has been tipped straight from the bag. All in all a very below average food experience. I have always rated the food from the two previous establishments the owner managed, I am so sad to see this poor standard. There was a small wedding party with a guest in a wheelchair and there was no ramp to enable the chair to exit the eating area, so one of our guests helped the other three people life the chair over the step, not sure where this stands with the Equality and Disability Act or indeed the liability on the establishments insurance should an accident or inquiry have occurred. However we only to happy to help the gentleman maintain his dignity to exit the dining area without any fuss. Sorry Chris, but we will not be coming back anytime soon, I know you are better than this, and you can provide a very high standard of food, sadly this was not what we are used too. please accept this review in the spirit in which it is given and I hope you can look to seek improvements, where necessary, as I believe you deserve success."

Dotori

Dotori

3 Stroud Green Road Finsbury ParkN4 2DQ, London, United Kingdom

Sushi • Asian • Korean • Seafood


"This is my second attempt of leaving a review for Dotori in Finsbury Park my first review was deleted by the restaurant I am guessing?...surprise surprise! I was at Dotori in Finsbury Park on the 22nd of March 2022 for my friend 's birthday dinner. I will begin by stating; this was by far the worst customer service and dining experience I ever experienced in and out of London in my life, which is why I am making, again, an attempt at leaving a review as I do not think it is good enough to steal £150 from customers and then expect them not to respond. I will first and foremost state: only visit this place if you are into incredibly rude, mannerless staff, who will do their utmost to treat you horrendously and make you feel used. I am never going back to this place. I will be honest, the food was good; not Marco Pierre White or Nuno Mendes good, but 'sweet, sufficient for a friendly, simple evening '. Considering what 's on offer; the food is way too expensive, which again, is alright, IF the service had been up to some standards, not a standard, any standard at this point. We got to Dotori and were directed to a table downstairs. As soon as we were given menus, we were asked every other minute if we were ready to order mind you; with a member of staff looking over my shoulder to my left, throughout the evening. Once we ordered, we again got asked every other minute ! if we were done, in the middle of a conversation, 'are you done yet? '. At some point another staff member who had been getting ready to leave, put his coat on and said 'did you want your bill? here is your bill '. We went 'but you are still open no ? and we are still drinking '. He then went 'we need to clean downstairs, you need to go upstairs '. We went upstairs, were told they were still open for another half an hour and ordered another beer. About ten minutes later, another staff member told us we had to leave and got rid of our nearly full drinks and directed us to the door. Where to begin. I can 't even express the whole scenario the way I had the first time around. My whole point being; I get you are tired, i get you had a long day and want to leave but there are ways of treating customers, just people in general with a little more respect, decency and tact. I was honestly so shocked about how pushy, aggressive and short they were that neither I nor my friends knew what to say. Also bear in mind; we weren 't there for a £10 meal, milking it and just keeping the place open. Just some food for thought: why did you move us downstairs in the first place if you knew you were going to be overwhelmed or needed or wanted to even shut the restaurant before the stated hour? You could have just let use queue upstairs and then told us 'tonight we 'd like to close in the next hour, take a seat and make your order only stay if this is okay with you '. Instead you took us downstairs, rushed us through our order, our meal, stood by our side whilst we were eating, pushed us around, took our money, didn 't even let us finish or take our drinks and basically told us to get out. People; I never write reviews. Even if I am pissed off, I just let it go. But these guys, really took the mickey on a whole other level and the aggressive atmosphere was just one of a kind. The staff is obviously underpaid or untrained; there is no other reason why they would be this visibly angry, frustrated and really uncaring. Do yourselves and this place a favour by avoiding it. I am surprised a restaurant like this is still in service and about all the 'positive ' reviews. I am guessing the restaurant reports or takes down negative ones as they go. Don 't go, unless you want to have your most horrendous dining experience with a hefty bill at the end."