"We decided to go out for an evening meal. Pre booked for 7pm. We ordered our drinks I had a latte (which had spilt on to the serviette as she brought it to the table), no real problem as it happens quite a lot. My...partner asked for a pot of tea, she was told quite abruptly that they don't do pots of tea, so my partner asked for a refillable cold drink instead. A few moments later the server returned with no word of apology saying that she could have a pot of tea as she found some teapots. We ordered our food which arrived about half an hour later, the restaurant was not busy at all. We were asked if we wanted to go to the salad bar, if we did we couldn't serve ourselves, they had to go with you and fill your bowl up with what you choose. My partner has been several times in recent weeks and has been allowed to serve herself at the salad bar, we declined. We finished our meal and was undecided if we wanted a dessert or if we had time to have a dessert. My partner had to pick her son up from work at 9pm. The server assumed we had finished as she promptly said I will get your bill without asking if we wanted a dessert or another drink, considering the time we waited for our meal we wouldn't have had time to eat it anyway. But not to be asked is not the way to go in my opinion. She brought the bill over asked if we were paying by card or cash then walked off. She did this several times. I asked if they accepted the Defence Discount Card, she wasn't sure so off she to find out came back said that they don't and promptly walked off again without waiting for payment. We sat for a few minutes, then decided to leave the correct money on the table and leave as the server was obviously too busy to take payment. My partner has been several times at lunchtime with friends, the service has been far superior even when it has been busy, the food was on the table within 10 minutes of ordering."
