"It seems that the staff could use a bit more experience. Everyone appeared quite young and inexperienced, except for one young man who seemed genuinely apologetic about the situation and clearly has the potential to be a manager, as he recognized the issues. The service was incredibly slow, the menu was lacking variety, and one of the bartenders had a strong odor, suggesting he hadn’t washed in days, and his clothes were quite wrinkled. The first waitress treated me as if I were at a fast-food restaurant. The food was nearly cold upon arrival, although the dessert was quite good. Breakfast items were excellent but overwhelmed by the large number of patrons; they really should manage bookings better if they’re expecting such crowds. I was even suggested to sit in the bar area, away from the restaurant, with four children, which meant I had to keep walking back and forth to get their meals throughout the morning. I had my wedding there once, and the experience was much better back then. The hotel would benefit from having some more experienced staff and a manager regularly monitoring the situation, especially addressing the issues with the bartending staff. Unfortunately, since the hotel modernization, I’ve consistently experienced poor service during three visits. On a positive note, the rooms were comfortable, and the prices were reasonable. I suppose for a Holiday Inn, it may be acceptable, but it used to be so much better."
Vanilla Cheesecake
