Vanilla Creme Brulee
Sophie's Steakhouse Chelsea

Sophie's Steakhouse Chelsea

United Kingdom, London

Steak • British • European • Steakhouse


"since over 15 years sophies steakhouse visited and since the summer it was my first time. I went past the last weeks often to visit during the tireless veganuary, so I jumped on the opportunity to have a relaxed dinner there...with a friend on a Tuesday night. the dinner itself was the usual quality ingredients simple things made very good and fair value for the location as expected. I was disappointed, however, that I was at the reception of the restaurant for approx. 5 minutes were allowed to stand (besides a board that has asked customers to wait) where I was ignored, although I was passed on several times by the employees without gruß or recognition. it seems quite unnecessary that customers (also with reservations) on this wise on a Tuesday night around 19:30 clock, if there is a bar area on the immediate left side of the at the beginning that I quite comfortable my time in, until someone around me to put around me and safe enough, a small waiting snake formed behind us through the time we finally sit, although there is a series of open tables. my words very carefully to choose, I told the waiter (the manager) when he put us that as “a courteous world of advice” when they let customers wait at the entrance, they should be more of an effort to welcome them immediately, but this seemed to be taken as a personal affront and I was accused that it was quite hysterical, “he was being back in the moment when I met him during this already negotiated exchange we were asked twice (at this point) if we wanted to proceed with our booking by the waiter who obviously had decided that he would rather leave the partially empty restaurant. Despite every attempt to go, I didn't want my friend embarrassing, who visited the restaurant more regularly from late, so we tried to make the best of an otherwise insignificant dinner. within spores of playing the sacrifice, the waiter could explain that he was very stressed, as they were particularly short workers (the experience of my friend also from a previous visit) and fair to him seemed to be that he had a large area on his own. Of course, I have addressed any sympathy, and it is a management problem that must be solved especially for that of human, but why not just with an excuse or even only a recognition of feedback received, instead of expressing themselves and making absurd accusations if it receives polite and constructive feedback? would the device rather not mention a bad customer experience and decide to simply go into reasonable feedback? to his credit, the rest of the service was professional, but it is hard to do such a basic misunderstanding of the customer service in a time when they think restaurants should do everything in their power to customers again welcome after the break-up of the last 18 months. the whole episode is pretty bad at sophies I'm sorry to say and I won't be back in a hurry."

The Apple Tree

The Apple Tree

Beaconsfield Lodge Oxford Road, SL9 7DZ, South Bucks, United Kingdom

Kebab • Pizza • Asiatic • Mexican


"Well, all I can say is that I was so disappointed in the whole experience of our Christmas lunch today. We had a booking for 12.15pm.. we arrived on time, drink were ordered and then sadly it went down hill. Our food did not arrive until 1.50pm! The soup was cold (even the butter block was still whole in the bottom of the bowl), the Turkey was good. However the vegetables were so hard, my elderly mum had trouble cutting them so she left them! My 12 ye old daughter ordered the pizza to which she was given half … which seems very odd and ridiculous after a 2 hr wait! Puddings were lovely, but we didn’t wait for the coffees etc Our waitress was lovely but didn’t communicate either with us or her manage to what was going on. Tables around us were complaining about the waiting too. It was almost like they had completely overbooked and over stretched themselves. We (a booking of 5) did complain and we got all our drink deducted off the bill, only to be informed that the chef had had a medical emergency and had been take to hospital! Obviously, had this been communicated to all the waiting customers the outcome may have been very different and we would have had an understanding and empathy- but this wasn’t! Overall, I was so disappointed not only on the service, but how it left my parents feeling as Christmas dinner was their treat, in a restaurant they use regularly as I have travelled up from Dorset. I would not be able to recommend this restaurant or the festive menu at £32.95 per head. But I wish the staff member a speedy recovery."

Sticky Walnut

Sticky Walnut

11 Charles St, Chester CH2 3AZ, United Kingdom

Cafés • Pizza • Mexican • Fast Food


"We went here for dinner to celebrate our wedding anniversary, having heard good things. We had been looking forwards to trying it since moving to the local area a few months ago. The evening started well the waitress was friendly, prompt, and efficient, and we were seated at a nice table upstairs. We both ordered the 2 course option from the main menu: slow braised venison for the main and chocolate ‘oblivion’ for dessert. When we were ordering, we asked the waitress about the portion sizes, and she said that they were decent, and that one set of truffle and parmesan chips to share alongside the mains should be enough for both of us, as the venison came with mashed potato. When the mains arrived, we noticed that the portion size was on the small side – what we’d expect for a starter, rather than a main. The venison dish featured venison cooked two ways on the bone and venison sausage. The accompaniments celeriac puree, smoked bacon, caramelised shallot, and jus were very nice. The venison on the bone was lovely; however, with only three mouthfuls of meat (the rest being bone and gristle tendon , there just wasn’t enough of it! Especially as I found the venison sausage quite offensive and couldn't finish it. On the plate there was no mashed potato – we checked the menu again afterwards and confirmed that it was celeriac puree. For the waitress to confuse celeriac for potato is poor form. The serving size of the chips was on the small size (as with the main and we felt that we’d been forced into paying £5 extra for a side, over and above the £42 price for two courses, because there was no carb on the plate. We were still hungry after the main but hoped that the chocolate ‘oblivion’ for dessert would be a decent size. The mint choc chip ice cream was delicious very minty and the dish came with a lovely crunchy dark chocolate tuile. However, the chocolate cake was poor – dense and heavy, with no observable leavening agent, it was one step above having a block of solid chocolate on the plate. The dark chocolate sauce that accompanied the dish was sickly and overpowering, given the dark chocolate cake and dark chocolate tuile. Chocolate oblivion indeed – not in a good way! For drinks, I had a glass of wine (New Zealand Pinot Noir , which was lovely, but my husband was disappointed with his pineapple and rum cocktail – very heavy on the rum and soda water, with barely any pineapple. For £10 we expected better. The bill came to just over £120. We felt short changed and finished the meal wanting. The portion sizes were stingy – during the meal we both joked that when we got home, we would be raiding the Christmas supply of cheese and crackers to fill ourselves up! There’s a problem when the trimmings on the plate the celeriac puree, bacon, shallot and jus in the case of the main, and the ice cream and tuile in the case of the dessert – outshine what should be the main stars of each course (the venison and the cake ! We settled the bill and left without saying anything mean to the staff, but we were both so disappointed. It’s been a long time since I’ve felt so let down by a meal. Not the way I wanted to celebrate our anniversary at all, although it did give us plenty to talk about on the way home! We wished we’d gone to the Henry Potts or to the Architect in the centre of Chester instead – both are excellent, with fantastic bistro style food and generous main portions (in the case of the Henry Potts, I've never had enough room left to make it through to ordering dessert! . Eating out at either is much better value for money and a more satisfying dining out experience. Needless to say, we won’t be going back to the Sticky Walnut again."