Veggie Box Veggie Box
Wok To Box

Wok To Box

80 Crwys Rd, Cardiff, CF244NP, United Kingdom

Asiatic • Mexican • Seafood • Fast Food


"I had a previous bad encounter with noodle box back last year when I was called a liar by the management. I ordered calamari and was sent some sort of round things. I rang up to obviously inform them of their mistake and the manager...actually turned round and said you’re a liar we can tell the difference between calamari and the item I had been sent. I had to send a photo to the managers phone to show them what they sent and I was told oh well we can’t all be perfect as you obviously are. Tonight after begging from the children to order I gave in. The food was piping hot and in all fairness very tasty. However there was a portion of calamari missing. I rang the store straight away to inform them of their mistake and was told no you got what you ordered. I brought up my order on their app and once again was told I hadn’t ordered it. The manager then told me I couldn’t add up as I hadn’t been charged. Once I broke down my receipt to him and went through each addition separately he finally admitted defeat. I was then told at 18:22 the missing item would be with me within half an hour to an hour. I rang back at 19:31 to enquire where my food was and was told someone would call me back. 19:48 still no call so I rang back 4 times before my call was finally answered to be spoken to by the same gentleman I had initially spoken to and was told that it would be with me within 15 minutes. He telephoned me at 20:04 to be told he was just leaving the shop and he’d ring me when he was in my road and I could go out and collect it from him as he obviously can’t be bothered to bring it to my door. The food is great I’m not going to lie but the customer service is beyond appalling from the counter staff to the management. It’s now 20:17 and it’s only just turned up and was told we’ve given you a complimentary can...really?? I personally will NEVER order off this restaurant and I really suggest people follow suit. I can honestly say I’ve never been treated as poorly by any other restaurant or takeaway and I really suggest the management look at their own attitude and management skills and then look at the whole staff as a complete unit. Bad management is toxic and it shows in the way your staff treat your customers. Absolutely hands the worst customer service in the whole of Cardiff."

Wiwo Noodle

Wiwo Noodle

The Friary, CF10 3AE, Cardiff, United Kingdom

Seafood • Chinese • Japanese • Fast Food


"We order from the canton Wiwo at least once a month and have always found the food delicious and the staff friendly. We decided to try the City Centre shop last week what a mistake that was! Our food took over 2 hours to arrive but with it being a Friday night we let that slide. While we were waiting a Adriana phoned and I quote said ‘You wanted chilli chips, no’ after some questioning we realised that a sleeping sounding Adriana was trying to tell us that they had run out of chips. She did however offer to change the order to rice and said she would add a bottle of coke due to us paying extra for the chips, we agreed that this was fine and thanked her for the heads up. When the food arrived (without the promised drink) it was stone cold but we were so hungry by then we tucked straight in. The Katsu chicken was burnt and the rice was gooey and over cooked, both totally inedible. Our saving grace was the fact that we ordered satay chicken scewers as sides. We opened the chicken and after dipping one into the sauce my partner stopped me from eating it. He had realised that they had replaced the peanut sauce with a pot of mayonnaise instead (I’m not allowed to eat mayo due to a health condition). This was alarming so we phoned the shop straight away to discuss all issues above. The still sleepy Adriana admitted to adding Mayo instead of the usual peanut sauce because they had run out. I explained that this was disappointing as she had already phoned us to say they didn’t have any chips and asked why she hadn’t mentioned this so we could alter our order, to which she replied ‘don’t know’. We again mentioned all of our other issues including the fact that the food was totally inedible and Adriana asked ‘What do you want me to do?’ I suggested a refund as they were unable to fulfil the order we had placed. She agreed and said she would pass our details onto her manager. I asked when we would receive the refund and she said up to 5 working days. Skip to today (5 working days later). I call to ask about our refund only to be greeted by the rudest girl I have ever had the displeasure of talking to. She told me I’d have to call back to talk to that specific girl at a time that was inconvenient to me. I explained that my issue was with the company rather than a specific member of staff so I just wanted an update on the refund. She refused to listen to my request and talked over me. I asked her name and she refused to give it to me so I asked for her managers contact details which she also refused to give to me. Then she had the audacity to say ‘you’re not getting your refund so what are you going to do about it?’ And put the phone down! Although it was inconvenient I later called the store again and thankfully the cal was answered by Adriana. I explained I was calling about the refund that she had promised the previous week and she handed the phone to yet another college. This girl said that she had been filled in and that they were going to refund £5 of the order. I obviously voiced that this was unacceptable as the whole order was inedible. She asked why I hadn’t sent it back to be replaced. I explained that we had already waited 2 hours for our cold order, it had already come back wrong and also that this wasn’t given to me as an option. We were simply asked, what do you want me to do about it? The girl said sorry but my manager has spoken to the chef and we can only give you £5 back. End of story basically, absolutely shocking!"