Afternoon Tea At Doubletree By Hilton Kensington

Went here for my birthday. They treated me like I’d just walked in despite booking it. Cocktails are ****!

Really bad service, slow and not a place to go back. Really disappointing. The food was ok but nothing special.

My family was visiting from the states and I wanted to give them an experience in drinking tea like the English. However, when we arrived, they said that they never received our reservation through Open Table. We had to wait about 15 minutes but they were able to take our party. They seemed to be a bit annoyed but were still attempting to be accommodating. View menu

Great Ambience, good food but service to be improved. Surprising that in a high-end price ambience and quality wise place like this customers need to go to the bar to order and get back to the table. An app website like the one utilised now by many and many restaurants in London would make ordering way easier and will definitely improve the overall experience.

The young woman who welcomed us was exceptional. We had trouble locating our booking voucher, but she reassured us that our table was secure and there was no rush. The service was outstanding, and there were many options for sandwiches and cakes. They even brought out a slice of cheesecake with "Happy Birthday" written on the plate, which my partner absolutely loved. Highly recommended!

We had a reservation for 15 people for 3:15. I received a confirming text the day before asking me to press 1 to confirm. I did and got a confirmation back. When we got there they had no record of our reservation. They told us we would be served within 20-30 minutes. We weren’t served until 4:45. We had other plans and had to eat and run to make them. We ended up spending £700 for a very stressful experience. View menu

It is the worst ever dining experience in such location. Frankly shocking they are still standing. We were forgotten for an hour, after numerous chasing we got our water and tea. Food arrived just before we were about to leave. Food was so disgusting, over deep fried, showing zero cooking skill. Service was so appalling, the service people were unhappy. Honestly most of the places we go have happy people after such a long lock-down. This place is just a waste of anyone’s energy, money and time.

The reviews we read previously were accurate; it was a terrible experience. The place was dirty, and despite asking for the bill five or six times over the course of 20 to 25 minutes, we never received it, forcing us to get up and request it ourselves. The drinks tasted off, and even though they claimed to be understaffed due to COVID, the staff seemed to have a laid-back attitude towards everything. The manager also appeared to be indifferent. I was surprised by the poor service and the chaos at several tables, especially since it wasn’t even that busy. This restaurant is apparently owned by Hilton, which caught me off guard. I would not recommend this place.

Very excited to be out for the first time after lockdown. Decided to celebrate with a late Saturday brunch. However, a wait of 50 minutes for the food to arrive. Eventually spotted it being walked round the garden twice, without realising it was ours even though it had been ordered at the bar with a table no included. And then a second time, realising it was perhaps ours, but not being able to win the waitress’s attention. When it finally came, after having raised it twice with what appeared to be the head waiter out of two serving the entire garden we had to send the gyoza back to be re-heated as unsurprisingly, they were luke-warm. The drinks finally came. I hour after ordering. I asked fo... View menu