Phone: +441246436969
Address: 1 Barbers Row, Bolsover, United Kingdom
City: Bolsover
Dishes: 7
Reviews: 2549
"Myself and my wife went for the first time this evening for Valentines and arrived at around 20.10. The first thing that we noticed was how cold the place was and were moved to another table where it was just as cold. Many people were...sat eating their meal with coats on. We were finally asked to order at about 20.40. By 21.35 our starter still not had arrived. I then went to cancel the meal and was told that te starter was just in the oven and so I confirmed the cancellation. I was then charged for the drinks that we had but was charged for 2 large wines when my wife had only had medium. We asked to speak to the manager and was told he was too busy and therefore had to leave our number for a call back. Evening ruined, we left. The manager later called and basically just offered a free bottle of wine without understanding the real problems and making no attempt to say how they would rectify the service and the temperature for future. At this point we stated that it was pointless offering free wine when we would not go back anyway. He then turned sarcastic and rang off. DO NOT GO HERE IF YOU WANT TO BE COMFORTABLE EATING YOUR MEAL, BE SERVED IN A DECENT TIMESCALE AND HAVE MANAGEMENT WHIO UNDERSTAND GOOD CUSTOMER SERVICE."
All prices are estimates.