Phone: +441494510852,+441494537080,+448715279364
Address: London Road, HP10 9YH, Wycombe, United Kingdom
City: Wycombe
Menu Dishes: 7
Reviews: 7573
Website: https://www.brewersfayre.co.uk/en-gb/locations/buckinghamshire/papermill?cid=GLBC_location41015880
"Negatives: I did not feel welcome by most of the staff at Brewers Fayre High Wycombe. I was staying there for work related business with my son and I am a person of colour. There were a few occurrences that happened. I went to the counter where two staff members saw me enter and didnt greet me and there was a Caucasian Family behind me. The Young lady wearing glasses at the counter totally ignored me, and looked straight at the family and asked for their order. The family looked over at me and said to her , 'This lady came before us '. I went in for Dinner with my son, we placed at a middle table and I asked for a different table in a corner. We already had a reservation. The young man told us several tables were reserved. I didn 't have a problem with that. Found a nice table in the corner and then My son and I were left there for 20 minutes. Other people were being served and no one came to ask us what we wanted to drink. I had to go up to one of the servers and ask for someone to come and serve us. After that, all we were getting was attitude by the staff. One girl even rolled her eyes at me. I understand they were probably busy, but customer service is important. Another time I asked for my plate to be wrapped, the lady I asked seemed annoyed and dropped all the forks and spoons in a bucket of water. If she had said, 'Yes of course, please give me a minute while I wash my Hands '....which she didn 't. I felt like Hygiene is not being practiced there. The establishment was not very clean. I have put up pictures of the plate I was served food on and the wall that looked dirty. The Establishment needs a deep clean. Positives: The Manager, her name is TASH, she was the first one I met on the first day and she was so welcoming and I could feel her genuine positive Energy. Her staff could learn a few things or two from her about hospitality. She was really welcoming. The food was tasty. I ordered the Thai Chiken Curry several times and my son had burgers and he enjoyed it. Even the young lady called Casey, I briefly bumped into was very nice. But I have to say that Tash has been consistently welcoming everytime I have entered her establishment."
All prices are estimates on menu.