Phone: +441785224000
Address: 64 Foregate Street, ST16 2PX, Stafford, United Kingdom
City: Stafford
Menu Dishes: 10
Reviews: 2916
Website: http://www.chicostafford.com/
"my very long, very honest but very positive review! we tried chicos last night, we were greeted and sitting almost once we were of what I thought was the owner / manager (I didn't get any names, but the older guy he was very friendly from the beginning and informed us about how to order and that for now they were just cash. we had a look at the menu and ordered our food, I had the burger and my gf of the new york burger we both ordered garlauchfries and had a refillable softdrink. our drinks were brought after a certain wait for our tables, but we have nothing to do with it when she had really occupied space and the staff was fed by the feet of servier and rotating. However, our eating took almost 40-50 minutes to arrive. After we brought food into a table that came after us, we called the manager to ask what was going on with our food, he went away and came back and told us that there was a mix, and that our lunch ticket had not gone through the kitchen. but they wanted to take out all the stations to arrange us. we were a little slow, but we accepted it and waited on. a few minutes later the manager came with large bowl of nachos for us on the house to let us go while we waited. a simple gesture that made all the difference in the world, and my God! these nachos were perhaps the best we ever had! covered in salsa, quacamole, sour cream, pica de gallo, chili and cheese! amazing! our food came a few minutes after and was worth more than waiting, our burgers were very big and excellent, I will warn them, but the burger comes on a darkened bungalow, but it is not burned! the garlic chips were great and all were served with excuses and smiles, we really felt welcome and really well maintained. After our meals, the manager came to our table to check us out and apologize and chat a bit with us, so a nice guy! we ordered and shared a crooked, but fair to be from our eating. what this has done is the five star rating, how the personal treated our problem. my gf and I have both worked in the food industry, we know that mistakes can be made and problems can happen, but what makes the difference in customer service is how problems are handled, honesty is always the best policy and a freebie is going now and then also as a gesture not going off. friendly, honest service will always repel for me fast and robotic service at any time. all in all a very positive experience and I wish the personal happiness, the venue is small and fills very quickly, I hope in the time they will be able to expand a little to get more tables in. but eating and service are excellent and the prices for quality are very reasonable. we will definitely go back. I'll see you soon."
All prices are estimates on menu.