Phone: +441246245999
Address: United Kingdom, Chesterfield
City: Chesterfield
Dishes: 5
Reviews: 2872
"I wrote to the manager about our complaints and had no reply. Only after we arrived for dinner did we find out that the menu we had looked at was not available and indeed the menu was very restricted. We should have been told when...we booked that the usual menu as advertised on the website does not apply on Sunday evenings or it should be made clear online. I chose steak and chips. The steak arrived without the chips. The staff member seemed bemused that I should expect chips but then disappeared. Another arrived to ask if we were enjoying our meal. I told him about the absence of chips, he quickly returned to say that they would be 2 minutes. The chips never arrived. Finally after the meal another staff member asked if we had enjoyed the meal and I again mentioned the absence of chips. Finally we were disturbed by the fact that no member of staff wore a mask. (Between dinner, reception and breakfast we saw a lot of staff Mask wearing is of course not mandatory but it is recommended in enclosed spaces where you come into contact with people you don’t normally meet. At other restaurants and hotels we have been to most, although not all, of the staff wore masks. Clearly at Casa there is a policy not to wear masks. This is disrespectful to the safety of customers particularly when Covid cases in England are soaring."
All prices are estimates.