Phone: +441843449055
Address: 19 Military Road, Thanet, United Kingdom, CT11 9LG
City: Thanet
Dishes: 8
Reviews: 1286
Website: http://Www.cocolatino.co.uk
"We had paid for a group afternoon tea to host my baby shower on the 29/06/24. Seeing as though I’d been here plenty of times before for drinks I assumed this would be the perfect location to host a baby shower. I couldn’t have been more wrong. To start with I had politely asked for a few specific sandwiches to have with our afternoon on the booking form I filled in prior to the event due to having quite a few fussy eaters within our group. Not one of the sandwiches I had asked for was provided. We did mention that most guests wouldn’t eat the salmon sandwiches that were provided and asked that we be given an alternative option. The owner said “we can make some up but you’ll be cutting in to your time and before you know it we’ll be chucking you out”. This wasn’t said in a light hearted manner, she was quite blunt and rude, along with other members of her staff. (Maybe you have to be rude to pass the interview process to work here). Although this was frustrating I was willing to leave it be as we was there to enjoy the planned event. However, it took staff 15-20 minutes after bringing out the sandwiches to start offering tea and coffee, which again wasn’t fantastic as they wasn’t writing down what people were ordering so were forgetting how many orders of each there were and were then being rude to members of my party when they were asking 15 minutes later if they could have their coffee. Next joke.. their afternoon tea advertisements states “a selection of homemade cakes and treats”, couldn’t have been further from the truth. We got served a selection of cakes that are frozen from Iceland, to top it off we asked staff what flavours the cakes were and they couldn’t tell us (we actually had to look up the flavours on the Iceland website). At this point the experience hasn’t been great.. but there’s more.. The owner had brought in her dog and it was tied to a table at the back of the room, right opposite the customer toilet. Now the owner warned us the dog was nervous and not to touch it however guests couldn’t even go to the toilet without the dog growling/showing its teeth and the dog actually lunged at a number of people, a couple being from our party and another male customer outside of our party. (The manager actually shouted at him for using the toilet as he wasn’t buying anything and didn’t even apologise for her dogs actions). Now im a dog person and this wouldn’t usually bother me but on the occasion I went to the toilet the dog was right forward as if guarding the area and showing its teeth at me. I believe that if it wasn’t tied to a table it would have gone to bite me. (This has been reported as clearly this is a dangerous dog and should certainly not be in a public area, especially when nervous and people are in and out all day). As we was packing up to leave my mum asked to speak to the manager in private as she wanted to discuss some of the things that had happened through out. The manager didn’t want to speak in private so the conversation was had in the main seating area. My mum first brought up about the sandwiches. Without even letting her finish the manager went on the defensive, became extremely rude and was shouting at my mum. (How this woman works in hospitality is beyond me let alone manage a place). My mum remained calm throughout and just wanted to explain her points. The lady continued to be rude and even started to mimic what my mum was saying. So if you are planning to have an event here I’d avoid at all costs. I won’t be going back here and neither will members of my party. Such a shame as the venue is in such a lovely location. It’s just a shame about the staff that work here."
All prices are estimates.