Phone: +441993847311
Address: 9 Burford Road, West Oxfordshire, United Kingdom
City: West Oxfordshire
Menu Dishes: 7
Reviews: 1709
Website: https://www.costa.co.uk/
"I went into Costa in Carterton this morning at around 10 am on the 28th May 2021. I am exempt from wearing a mask so out of respect i covered my face with my top. On entry I was shouted at across the store by the manager whose name is leah, she said, excuse me you NEED to wear a mask, I explained that i am exempt and had forgotten my lanyard, I offered to show her on my phone, she then said well if you 're exempt why are you covering your face? I explained that it was out of respect. I went on to ask if I could use the toilet and she said only if I 'd bought something, I explained that I had a medical condition and a card saying i need to use the toilet in an emergency, leah still said no, I then said if i don 't use the toilet quickly i will end up peeing on the floor, leah then said well pee on the floor then, this was in front of a shop full of customers in a food establishment. She then told me to leave her shop! I explained that I am also a manager and that she was being very rude and discriminatory towards me, as i have a sensitive medical condition which was being forced to be explained in front of the whole shop. This was very embarrassing. I then left the shop and she followed me outside and went to sit down and smoke a cigarette, again in front of all of the customers. I said to her all i wanted was to use the toilet, all she kept saying was that 's nice, this was extremely patronising and made me angry, she then said she was going to call the police as a woman who is twice her size was intimidating her, now.,being a larger lady i felt that she was also being discriminate towards my size. All in all I was discriminated against on 2 separate occasions in a short space of time and embarrassed in front of a shop full of people, as we walked away from the store i heard leah and another colleague named aisha laughing at me with customers. I went back and told her that i was going to report her and all she said was do it She then started on my daughter as we went back to speak to the other manager, leah threatened my daughter and barred her from the shop. This is unacceptable behaviour from a customer service manager and i have reported this incident to her head office and been promised that this will be internally investigated. I will be following up with the complaint as it is unhygienic to tell a disabled customer to pee on the floor in any situation never mind a food establishment. This person should not be working with the general public as she is rude and patronising."
Full menu - 7 options
All prices are estimates on menu.
Dessert
Cookies
Freshly baked cookies with a golden crust and soft center, available in classic chocolate chip or oatmeal raisin.
Muffins
A selection of fluffy muffins, each bursting with rich flavors and a moist, tender crumb, perfect for any time of day.
Blueberry Pie
A delightful blend of fresh blueberries enveloped in a flaky, golden crust, perfect for a sweet indulgence.
Blueberry Muffin menu
Fresh, moist muffin bursting with juicy blueberries, offering a sweet and delightful treat for any time.
Sandwiches
Tuna Melt
A toasted sandwich with melted cheese, creamy tuna salad, and fresh tomatoes.
Vegetarian Dishes
Carrot Cake
Moist and flavorful carrot cake topped with creamy frosting and a hint of spice.
Rob
Great place ... good coffee ... excellent service with very friendly staff
Address
Reviews
leepile1
Very clean, well staffed and friendly before and during covid-19 pandemic. Quick service and tasty drinks and snacks/food.
Sophie
Wouldn't bother, drinks are either cold or taste horrible. Save yourself a waste of money here and grab a decent coffee from Lynwood&Co!
Colin
Love these guys so much theyre always friendly and the place is clean and they make sure everyone is masked up and safe and I wish other places in carterton were like this. Quality. View menu
Victoria
Despite Costa itself being very overpriced (in my opinion £3.70 for a Irish cream latte this is a nice addition to Carterton. Place is clean and staff are always very welcoming and friendly.
Darren
The ladies are always so helpful, kind and understanding. I have medical issues and my wife has just had a shoulder operation. They go out of their way to make our pitstop or my drawing mornings as easy as possible.
Kirsten
Managers rude. My disabled mother and I were blocking the way out walkway (we didn 't notice this) and we were rudely told to 'Move out of peoples way, we can clearly see thats the way out ' which.. we obviously could not. View menu
G418OKmatts
i came in to get a drink and a ham and cheese sandwich and i was appalled by the lack of care and quality taken in the food. Will not be returning as i was retching at the wet bread that was advertised to be warm crunchy toast. The water was also opened and i threw it out, shocking.
craftydawn70
I visited Costa with my clients from work on 31 august 2020. My colleague went in to order drinks and was told there were closing soon,they still had 25 minutes to go. We were outside drinking our coffee along with our disabled clients when barista mark came out at 5pm and rudely said I need your cups saucers and trays. He had no regard for the clients being disabled so therefore a bit slow in drinking. I said I was not going to rush them. Service and attitude were absolutely disgusting and they will not be having our custom again. Avoid at all costs
andreaaG663IB
I went into Costa in Carterton this morning at around 10 am on the 28th May 2021. I am exempt from wearing a mask so out of respect i covered my face with my top. On entry I was shouted at across the store by the manager whose name is leah, she said, excuse me you NEED to wear a mask, I explained that i am exempt and had forgotten my lanyard, I offered to show her on my phone, she then said well if you 're exempt why are you covering your face? I explained that it was out of respect. I went on to ask if I could use the toilet and she said only if I 'd bought something, I explained that I had a medical condition and a card saying i need to use the toilet in an emergency, leah still said no, I... View menu
Categories
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Cafe Indulge in our vibrant cafe selection, offering an array of freshly brewed coffees, artisanal teas, and delectable pastries, paired with cozy ambiance for a delightful dining experience.
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Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note. View menu
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
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Chocolate Decadent chocolate treats crafted with rich, high-quality cocoa. Indulge in an array of offerings from silky mousses to molten lava cakes, each designed to captivate your senses and satisfy your sweet cravings.
Amenities
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Mastercard
