Phone: +442088925896
Address: 174 Richmond Rd, St Margarets, Twickenham TW1 2NH, TW1 3EX, United Kingdom
City: Twickenham
Dishes: 2
Reviews: 7142
Website: http://crowntwickenham.co.uk
"I have been to The Crown many times previously and had great experiences however on my most recent visit I was appalled by the customer service or lack thereof. I arrived with my mother and two year old daughter at 11:50am and asked if they were serving food I was told the kitchen opened at 12pm. There were about 8 members of staff all standing around chatting some eating their lunch but not one of them doing anything that remotely resembled working or customer service. We sat at the table for 20 minutes without anyone coming over to even ask about drinks. Just before 12 I enquired again about food and whether we could get some menus but was told these were still being printed. 10 minutes passed and I enquired again this time a member of staff came over with three kids menus. 12:15 and no one had come over to take a drinks order let alone food. The staff were completely disinterested and just huddled around laughing and ignoring any customers. We got up and walked out having spent 30 minutes being ignored. As I left, I said to a member of staff how disappointed I was by the experience and she shrugged her shoulders and walked off. Truly bizarre and a very far cry from anything I’ve ever previously experienced here."
Menu - 2 options
All prices are estimates.
Fish & Chips
Crispy golden fried fish fillet served with classic French fries, a side of tangy tartar sauce, and a lemon wedge.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
TamCat
Excellent dinner! The staff were attentive but not too present and the food was delicious. The pub is very welcoming to children too one of our favourite places to come!
Address
Reviews
O5039JGandrec
Booked a table for 5 pm , got seated in an empty restaurant , didn't even get asked if we wanted a drink , after 25 minutes I had to go to the bar to order drinks and food . Totally unacceptable b bearing in mind it wasn't even busy rigour mortis moves quicker
Sara
We waited an hour for food. The food was great when it arrived but we had small children with us who were getting agitated by the long wait. There were also complications with the card machine when paying the bill which resulted in another fairly long wait whilst the issue was sorted by the manager.
Terence
We had a great meal marred only by the fact that two of the three desserts we ordered, were stone cold, one of them being the Christmas Pudding that felt as if it had just been taken out of the fridge. But everything else was great, and the staff were particularly friendly and efficient. We will be back.
katetony778
Met a friend for a Christmas meal treat. Both of us had a roast beef dinner. What we had for £23 wasn’t great. 2 small slices of beef, carrot mash, couple of parsnips, 3 roast potatoes, 1 small stuffing ball and gravy. You can get a better roast dinner for less than this locally. The Crown is not what it used to be. Won’t be going back.
Climber44966108343
We took our adult learning disabled daughter there for an early evening meal. We do this about once a month. The waiting staff are always welcoming and many know our daughter’s name. Her fish and chips is always good. I had a superb sea bream with a delicious sauce on a bed of potatoes and chard. Gorgeous. My husband found the special belly of pork very good. His pint of Youngs was also pronounced very good. A very good experience as always.
GlobeTrotting784868
It’s a real shame to give this pub a poor review as we have enjoyed it for so many years. Despite recent refurbishment the food, kitchen and management have not improved. Owned by Youngs and seems the chain pub food has taken it over. One hour after ordering we were told one item ran out so had to wait another 30 mins for mains while large table near us was served! The waiting and bar staff are all very young and doing their best no sign of proper management and obviously problems in the kitchen, all we could hear around us is “sorry we have run out of this run out of that”! Won’t be going back anytime soon!
Joy
We were disappointed to find that the table we had booked was actually in the pub and not in the restaurant as we had thought. We were told that we should have specified that we wanted the restaurant when we booked and that they had no tables despite us seeing that the restaurant was not full throughout the evening. The staff were friendly and helpful but not very knowledgeable about the menu items but did try to go and find answers to our queries (eg is the fish cooked whole or a fillet? . The food was good but it is expensive for a pub. The wine and cocktails are also expensive especially as they did not have any Aperol and the margaritas were quite small with no salt on the glass rim.
sheokob
Lovely setting and always a good atmosphere. We sat down at around 8 and even though the staff and kitchen were kind enough to offer us the Christmas menu we didn’t start our meal til around 9 and we were already a few Prosecco and Chocolate Blocks in. The food was enjoyed and everyone had a great evening but we didn’t appreciate after having just finished our dinner that they were taking last orders at the bar and we were being encouraged to leave. It’s fine to close when there’s no one drinking but if you have people still eating and drinking please do not rush them out the door. The management must accommodate parties when service is late regardless of the rules they set themselves. The r...
ChristineLo30
I have been to The Crown many times previously and had great experiences however on my most recent visit I was appalled by the customer service or lack thereof. I arrived with my mother and two year old daughter at 11:50am and asked if they were serving food I was told the kitchen opened at 12pm. There were about 8 members of staff all standing around chatting some eating their lunch but not one of them doing anything that remotely resembled working or customer service. We sat at the table for 20 minutes without anyone coming over to even ask about drinks. Just before 12 I enquired again about food and whether we could get some menus but was told these were still being printed. 10 minutes pa...
Categories
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Pubs "Discover a cozy atmosphere with hearty meals, craft beers, and classic pub fare. Enjoy comfort food favorites like fish and chips, burgers, and wings, paired with a refreshing pint or creative cocktail."
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Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
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European
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Wifi
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Seating
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Nightlife
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Free Wifi
