Double Locks Pub - Menu

Canal Banks, EX2 6LT, Exeter, United Kingdom

🛍 Fish, British, Vegetarian, Sandwiches

4 💬 5169 Reviews
Double Locks Pub

Phone: +441392256947

Address: Canal Banks, EX2 6LT, Exeter, United Kingdom

City: Exeter

Dishes: 4

Reviews: 5169

Website: https://www.doublelocks.com

"Waitress didn’t bring condiments or ask if we wanted any, had to walk 40 yds in and 40 yds out again to get them myself, no sugar brought out with hot drinks, asked for sugar, waitress brought out unwrapped sugar lumps carried in her open hand and dropped them on a serving tray. When suggesting this wasn’t a great way to deliver food she got very arse’y about it, the tip she got was ‘Learn manners or get out of the hospitality trade before you’re sacked’. Won’t be back, meal deal in Asda instead, better service."

Menu - 4 options

All prices are estimates.

Fearless672995 Fearless672995

A lovely cosy, welcoming pub in a great position on the canal. Roaring fires, great food and friendly and efficient staff.

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Reviews

Jill
Jill

Great food, sticky toffee pudding ‘oh my god, to die for’ made very welcome, great staff, we always come back here with our 2 dogs when we’re in the area. Wouldn’t go any where else


megennoble
megennoble

Great food! Lovely atmosphere and staff. We ordered cod and chips Pie and chips and 2 kids meals and all the food was excellent very fresh. Could tell it was all top ingredients. Would defo recommend and come again


Kezia
Kezia

Came here today for the 1st time and while the pub itself and the location is beautiful plus they allow dogs the food was a massive let down the menu is very very limited and rather expensive for the portion sizes.


M
M

The location at Double Locks is always a top choice. We sat by the canal to enjoy our lunch. The service, from ordering to plate collection, was excellent. However, the food was disappointing. I had difficulty finishing my meal.


C1437RVjohnf
C1437RVjohnf

We went to celebrate a 21st birthday. Staff very off hand , felt as if we were interrupting their time . Food was expensive and only adequate waiter dropped my chips on the table no serviette ‘s and food not brought out together. Wouldn’t go back .


Lynne
Lynne

Such a beautiful pub! We come for a Sunday roast and it was just delicious. We had the chicken sharer for two and it could have fed four of us! The Christmas decor is beautiful and all the staff are really friendly and helpful. Will definitely be back!


Aimee
Aimee

I had an incredible roast dinner with a lovely presentation at this restaurant. The pub is set in a stunning location and the staff are very friendly. The autumn Halloween theme decor outside is also beautiful. I highly recommend coming here for the roast dinner.


Derek
Derek

Short walk, popped in for 2 pints of shandy,given that half is cordial lemonade,20p short of £12,and they were in plastic cups that were nearl a 100ml short of a pint(took home and measured)so not only over charged,but robbed aswell,having no competition so greed is key to this establishment,won't be going back or recommending to anyone.


Lee
Lee

Waitress didn’t bring condiments or ask if we wanted any, had to walk 40 yds in and 40 yds out again to get them myself, no sugar brought out with hot drinks, asked for sugar, waitress brought out unwrapped sugar lumps carried in her open hand and dropped them on a serving tray. When suggesting this wasn’t a great way to deliver food she got very arse’y about it, the tip she got was ‘Learn manners or get out of the hospitality trade before you’re sacked’. Won’t be back, meal deal in Asda instead, better service.

Categories

  • Fish Delight in our exquisite fish dishes, crafted from the freshest catch of the day. From grilled favorites to savory stews, our menu celebrates the ocean's bounty with flavors to satisfy every palate.
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
  • Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.
  • Sandwiches A delightful assortment of freshly made sandwiches, crafted with premium ingredients and served on artisan bread. Perfect for a quick lunch or a satisfying meal, each bite is packed with flavor and goodness.

Amenities

  • Takeout
  • Seating
  • Free Wifi
  • Television

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."