Phone: +4945145059597,+4915901447454
Address: An der Untertrave 111, 23552, Lübeck, Germany
City: Lübeck
Menu Dishes: 35
Reviews: 18312
Website: https://losteria.net/de/restaurants/restaurant/luebeck/?utm_source=google&utm_medium=Yext
"Ordered home delivery. Received a mail saying minutes delivery time. After minutes I called and asked about where the food was. I overheard the guy answering the call, starting to shout at someone in the kitchen and it seems the food had been...forgotten. The same person not very friendly told Me someone would be over in a while. When asking when, he said “I am not sure when he will come.. maybe in minutes” After one hour someone came by and quickly disappeared. When we opened the packages the pizza was icecold and hard, the lasagna was burnt and cold, and the tiramisu as per photo, swimming in a creamy sauce and as the rest of the food had been doing pirouettes in the delivery. Most likely the food had been standing somewhere for the last hour and was completely uneatable. We threw away more than half the lasagna as it was simply too burnt, we threw away the Tiramisu as the presentation simply made us loose the apetite. The pizza we could heat up and eat the inner part but it was stonehard on the outside. Money completely thrown in the trash. Made a complaint with photos to luebecklosteria.de . Noone even bothered to reply. Seems everything from delivery to customer service failed. Do youselves a favour, save your money and order from a professional place"
All prices are estimates on menu.
Lübeck is a picturesque city known for its medieval architecture and marzipan treats, with streets filled with Gothic structures and rich taste traditions.