Phone: +441474834967
Address: New Barn Road, Dartford, United Kingdom, DA13 9PU
City: Dartford
Menu Dishes: 6
Reviews: 1372
"Having arrived home from holiday abroad we thought we would re-visit a pub for lunch we hadnât been to for a while and make the most of our time off before going back to work. BIG MISTAKE. Overseas not only do you get a warm sun but also a warm welcome, table service and great food at decent prices. When we arrived we ordered drinks a pint and a glass of wine for ÂŁ12 something! and told that the tills were not open so they could only take cards. No deal breaker but a bit annoying. We asked for a menu and were told where they were and advised to order at the bar with a table number when ready. I get that this is the British way but itâs rubbish. Tell diners to sit and youâll be over in a moment to take their order â itâs 2023 and times are hard to these places should be upping their game to look after and retain customers. We chose the fish and chips ÂŁ17.50! and a âApplewood cheese apple chutneyâ sandwich ÂŁ8 . Sounds lovely, I thought. The better half went to the bar to order we were sitting outside enjoying the sunshine and I asked that if there was a choice iâd prefer crusty white doorstop bread or French stick but ok with a decent granary. After all this was âApplewood cheese apple chutneyâ. The ale I ordered was very cloudy but I couldnât bothered to moan â I was still on holiday and in a good mood. The wine was apparently quite nice but the price was on par of a half litre of the decent local wine weâd just returned from. The food arrived in a good time but without cutlery, but we were told where it was before the young lady used her initiative and said she would bring us some. At last some kind of âserviceâ! Now to the food. The fish and chips certainly looked impressive. Very large fish and decent looking ships. Thankfully the slimmer end of the fish was good. However, with the thicker parts the batter was undercooked so doughy and the fish a bit watery. Not what you would expect for ÂŁ17.50. However, this was trumped by the cheese sandwich that came up on a small plate and consisted of two thin slices of supermarket sliced bread cut into quarters with a filling of grated cheese and some gloopy stuff. It did have a few green leaves on the side, to be fair. But for eight quid I and I think most would have expected more. Iâm not usually shy of complaining when itâs due but didnât want to cause trouble for the young girl serving and thought I would contact the company directly. I emailed the Director of Pubs at Shepherd Neame to complain instead and provided a photo of the very offending cheese sandwich. In his reply Director of Pubs who, apprently, i can't name but will know who he is did âwholeheartedly agreeâ and said it was âwell belowâ their standards. An offer of a meal voucher was offered and, having enjoyed days and nights there before and believing in second chances, accepted the offer. That was on 25th May. Over a month later I am yet to hear anything. Whilst I am happy to give a second chance to a place that makes the effort and genuinely wants to offer an apology and welcome customers back, I think my business here is done. At a time when many businesses are struggling places like this should be going that extra mile to ensure everything is tip top or more so. And when they get something wrong they should be putting it right. Quickly. With so many pubs closing at a fast rate itâs a shame that the Manor Farm Barn is still open when so many other, better places have been forced to close."
All prices are estimates on menu.