Phone: +441603663423
Address: Unit 3a, Wherry Road, NR1 1, Norwich, United Kingdom
City: Norwich
Menu Dishes: 35
Reviews: 325
Website: https://www.pizzahut.co.uk/restaurants/find-a-hut/norwich/norwich-riverside
"It seems to be a common theme now with Pizza Hut - they are completely cashless, which has resulted in a decline in customer service and standards. The restaurant was dirty, and the staff seemed to lack guidance as there was no customer service to speak of. It makes you question why they still have restaurants at all, as they might as well be takeaway only. During our visit, we watched the staff clear the salad buffet and pick out old bits with their bare hands. The food was not cooked properly when it finally arrived, and the cleanliness of the restaurant was questionable. It was concerning to think about the hygiene standards in their kitchen. They do not accept cash at all, and we had to practically beg someone to take our order as they insisted on using their website. Overall, it was a disappointing experience."
All prices are estimates on menu.