Pizza Hut - Menu

London Rd, SG1 1XN, Stevenage, United Kingdom

🛍 Tea, Pizza, Lunch , Coffee

3 💬 211 Reviews

"Two parents, three young children sat on a table in the corner at the front of the restaurant. I, as a lone customer, was placed on the table next to them. The behaviour of this family was absolutely horrifying. Two of the children, whom I hate to say were filthy (not the children 's fault , were being allowed to shriek at the top of their voices without a word from either of the parents. I know children sometimes do this but any decent parent would put a stop to it after a while instead of allowing it to continue in such an uncivilised manner for the entire time. When one of the children, after getting bored of throwing pizza crusts on the floor, decided to dump an entire plate of crisps on the floor (which had just been fetched by the grunting father I expected one of the parents to say something. To my surprise, not only was nothing said, they both watched the child do it. It is not for me to tell parents how to discipline their children and I wouldn 't ever dream of doing so. It 's that the discipline with this family was non existent. I saw the mother of another family, also with three children (who were extremely well behaved might I add sitting near by, look over in horror at their behaviour and saw her say something to her partner who shook his head and shrugged his shoulders in disbelief. As a roughly one thousand review contributor on TripAdvisor, it is rare for me to give less than four stars and an even bigger rarity for me to give a terrible rating of just one. My reasons for the terrible rating, based on my experience, are as follows: Despite members of staff watching this family, management failed to act. Whether this was on purpose, was out of fear of the families reaction, or simply due to incompetence, I am unaware. A smiling young man kept appearing with a broom and a dustpan on a long handle to sweep up bits of food that were being thrown on the floor. I had ordered the buffet and the pizza had run out, so I was sitting at my table waiting for the pizza to be replenished. On one of the occasions when this young man appeared to clear up food from the floor, I asked him if the pizza on the buffet had been replenished, to which he replied yeah, probably and walked off. I 'd expected him to say something like one moment, I 'll check for you as he was walking off and then come back and let me know but he didn 't. I 'm sure he didn 't mean to be but he came accross as rude. The buffet pizza, despite the restaurant being fairly busy, was like cardboard. Tasteless, undercooked underneath and overcooked on the top. Assuming that a busy buffet would mean a high turnover of food meaning it 's a bit fresher than perhaps a less busy buffet, I was surprised to find that the fresh pizza appearing on the buffet also tasted like it had been under a hot lamp for some time. I 've eaten buffet pizza at pizza hut many times before (I used to work in St Peter 's Street, St Albans many moons ago! and never had this issue with fresh pizza. Whilst the staff cannot be held accountable for the behaviour of a few feral humans, they can for failing to act. A terrible experience from start to finish."

Menu - 2 options

All prices are estimates.

Travelling Travelling

I decided to give this restaurant another chance after my last visit almost a year ago. Unfortunately, the price for the buffet that was advertised outside was incorrect and they refused to keep serving it past 3 pm. This experience left a bad taste in my mouth, and I will not be returning to Pizza Hut again.

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Reviews

Jonathan
Jonathan

Today, I took my two sons for lunch at this restaurant and we received excellent customer service from a young man named Cameron and another young man with blonde hair (whose name I didn't catch). They went above and beyond to take care of us, and I was reassured to see them following all COVID19 safety guidelines.


Clarkyarky
Clarkyarky

No refillable drinks as machine had broken down, some pizza toppings unavailable, stuff missing from salad bar, and pizzas so drowned in tomato sauce that the very sparse servings of cheese and toppings slid off when tried to cut up. On plus side, staff were very nice, and food arrived pretty quickly and was well cooked.


KevinMatt
KevinMatt

Staff friendly and efficient and the food was really good. Restaurant clean and tidy and I was impressed with the meticulous way the staff dealt with a broken glass. They searched a very large are just to be certain. Only thing I wasn't happy with was the new idea of going up to the counter to order your good rather than table service. Assume this a corporate decision so not this restaurants fault


فيفيان
فيفيان

My family visited during peak time (5:30pm on a Saturday) for my daughters 5th birthday. The salad cart was basically empty, the ladies toilet were out of order, men’s disabled were unacceptably filthy. I had to take a four year old to a shop to find a clean toilet during a storm!! The food was below average and completely overpriced, especially the starters!! The portions were tiny for the price!! No response from customer service within 24 hours. Definitely not somewhere I would return to.


Mambozilla
Mambozilla

Just picked up a takeaway was told to collect in 20 minutes. Arrived at the restaurant 20 minutes later was told that my pizzas were in the oven and it wouldn’t be long. Another 25 minutes later I finally get my pizzas. Make the 5 minute drive home and everything is stone cold!!! Absolutely disgraceful!! Would have complained there and then but the guy who got his order just before me was speaking to the manager but was basically being told about that it could take 20 minutes or 45 minutes nothing they can do about it!!! What?!?!?! Ridiculous!!! Will not return!!!


Evelyn
Evelyn

The visit started badly with no welcome and being told off for sitting at a table god forbid you want to buy pizza and a fizzy drink. Well all fizzy drinks were out of stock and various toppings were out of stock but to fair to the cook he did offer alternatives then alternatives to those as these were also out. I was given a non vegetarian pizza the restaurant should be on top of the vegetarian and allergy issues. The salad counter left a lot to be desired and the restaurant was not very clean Service was very slow over half an hour for coffee and tea. I suggest you visit another restaurant on the retail park until Pizza Hut up’s it’s game.


SMAEH
SMAEH

I have visited this Pizza Hut multiple times in the past month for their “Bluffets”. They currently offer unlimited pizzas brought to your table when ordering through the app, along with a pasta dish and your choice of salads. The pizzas may be small, but they are cooked fresh and served hot! On one occasion, they ran out of the deep pan option after we ordered, which was disappointing for me as I prefer thicker crusts, resulting in a less enjoyable lunch. However, the staff at this location are friendly and accommodating. They work hard to meet everyone's needs with the new buffet system. Last week, we were assisted by a server with red hair (who used to work at the leisure park Pizza Hut),...


مهرا
مهرا

Came here for my brothers 13th birthday. Upon arriving we were shortly seated to our table with menus. After deciding what we were having we sat there for 20mins waiting for someone to take our order as this is what happens in every other pizza hut we had been to but there was not one member or staff in site for a long time. We then managed to speak to a lady who was slowly cleaning a big table which had been sat there messy for quite some time and she informs us that it is order at bar which would have been nice to know when we were seated but hey ho... pizza came out quite quick which was good but seeing as it is fresh it tasted quite flavourless and could have had a frozen pizza from asda...


Travelling
Travelling

Two parents, three young children sat on a table in the corner at the front of the restaurant. I, as a lone customer, was placed on the table next to them. The behaviour of this family was absolutely horrifying. Two of the children, whom I hate to say were filthy (not the children 's fault , were being allowed to shriek at the top of their voices without a word from either of the parents. I know children sometimes do this but any decent parent would put a stop to it after a while instead of allowing it to continue in such an uncivilised manner for the entire time. When one of the children, after getting bored of throwing pizza crusts on the floor, decided to dump an entire plate of crisps on...

Categories

  • Tea Explore our selection of soothing teas, offering both classic and exotic blends. Perfectly brewed to awaken your senses, indulge in our range for a moment of tranquility and flavor in every sip.
  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Lunch Discover our lunch selections with flavorful dishes crafted to satisfy your midday cravings. From hearty main courses to light bites, each option is designed to keep you energized for the rest of your day.
  • Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.

Amenities

  • Takeout
  • Seating
  • Delivery
  • Vegetarian Friendly

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