Phone: +442085586444
Address: 427-437 High Road Leyton, Waltham Forest, United Kingdom
City: Waltham Forest
Menu Dishes: 6
Reviews: 5085
Website: http://www.saharagrill.co.uk/branches/saharagrillleyton
"last night me and friends visited Sahara grill. From the beginning the atmosphere of restaurant was very welcoming and pleasant. Until we had ordered our food. the waiter(Imran)who took our order clearly misread his own notes and had forgotten he had even taken our order....We waited over an hour for the food when customers who arrived after our arrival were ready for desserts. Waiter was asked by us to bring the starter first which even took an hour to come, and had to be reminded about our order. waiter(Imran) approached our table and apologized for the wait and had informed us the steaks have been put on the grill and will be with us in 5mins, when the steaks had arrived we had to wait extra 5mins while steak was infront us getting cold. waiter(Imran) had to be continuously reminded about our cutlery due to them being inexperienced and forgetful and cutlery arrived atleast 5 minutes after our food arrived. Now on to the food, they had made our steaks rare when clearly we had ordered medium well.. When informed the manger (Abdul Rehman) instead of correcting the order The manager assured me that it’s medium well and tried to educate me And friends like this was the first time we were having medium well steak, when we explained and showed him the steak to him it's clearly rare he took the steak to chef and tried to justify the steak being medium when he realised we knew the difference between medium well and rare he had informed us he would check the reciept if we ordered rare or medium well, once he had checked and it clearly stated medium well he informed us it clearly stated medium well as soon as manager realised he had made a mistake his body language changed and went away from our table without even solving the issue. not once did he admit the error by the staff or even apologize for there mistake instead he tried to sway the problem so he does not have to deal with it. It has to be the worse experience from a brand like Sahara grill.. It's sad to see how in this place customer are never right and they are bulletproof from making errors. Should re-train staff and manager has no credibility to be a manager if he doesn't know how to face and solve a problem and try to talk to his customers as they are wrong without even understanding and clearly seeing the facts. I have been going to this place for years however this was an extremely disappointing experience wouldn't recommend to anyone unless service is improved rapidly."
All prices are estimates on menu.