Phone: +442034058830
Address: 134 The Westgate Queen Street, OX1 1NX, Oxford, United Kingdom
City: Oxford
Menu Dishes: 15
Reviews: 7293
"I write this as a loyal customer of Shoryu’s parent company, Japan Centre, for over 20 years. However, as many other reviewers have pointed out for a while now, the service in this restaurant is terrible. Yet management are clearly doing nothing to fix the issue. The staff are indifferent at best and don’t seem have any basic customer service training, or maybe they just don’t care our drinks arrived way after our food. This was on a fairly quiet weekday lunchtime, so the staff were hardly run off their feet. The customer service is not worth the automatically added 12.5% service charge which I should have requested taking off the bill. The food was thankfully fine, though not amazing. The final cherry on the visit was experiencing the toilets, which are filthy. It’s obvious that no proper cleaning is taking place, despite a cleaning rota sheet that indicated they had been cleaned (once) that day. They need a full deep clean. There are plenty of other similar restaurant options in Oxford where I’d rather spend my money, and it is not a cheap dining option either. Unless these issues are addressed I won’t be returning."
All prices are estimates on menu.