Phone: +441707256036
Address: Comet Way, Welwyn Hatfield, United Kingdom
City: Welwyn Hatfield
Dishes: 4
Reviews: 1209
"Where do we start. We arrived for our 5pm booking, and were shown to our table. After about 15 mins, we ordered our food and sat back down. At 6.30pm, we still had not had our starter meals, let alone the main course. As a family of four, two of them children, such a situation is totally unacceptable. We addressed this with staff, who apologized and said it would be about 15 minutes more. Customers who arrived AFTER us received their orders, and were eating. We were still waiting. Some even asked why we had not eaten yet. Eventually, the food arrived at 7pm. At no point did anyone say anything to us, or did we get an apology from the management. We were not the only customers affected. When the food arrived, it was hot, but it was obvious that it had only just been prepared. It was as if we had been forgotten. Given it was Mother's Day, it was hardly the kind of service for a family meal we would have expected. Surely, if you know that you have busy dates like that, as well as Christmas, Easter, etc., you should plan accordingly. At least if someone had said something, let customers know there is a delay, or limited staff resources, people would understand, even if they were not happy about it. The only saving grace was the lady who did help us was called Sabeen (I think her staff number is 5767). She was brilliant. She chased up the order, was helpful, professional and polite. Sabeen was the only member of staff who made any effort to find a resolution for us. The lack of ownership of the whole situation from the leadership of the outlet, and complete mismanagement of the process has let your establishment down, and places the reputation of the business on the line. Needless to say, we would not recommend Brewer's Fayre to anybody, nor will we visit again."
Menu - 4 options
All prices are estimates.
Roti
Soft and flaky flatbread, perfect for dipping into curries or enjoying with a side of vegetables and sauces.
Hash Browns
Crispy, golden-brown shredded potatoes perfect as a savory breakfast side.
Macaroni Cheese
Creamy macaroni pasta smothered in a rich, cheesy sauce; comforting and delicious, a classic favorite for cheese lovers.
Culture37186382884
Decent, the kids garlic bread for starter was rock hard, nearly broke my tooth however overall decent service decent food.
Address
Reviews
Voyage65437800281
Great service along with great food. Chloe was especially accommodating and made.for a great host. Keep up the good work guys.
Martinstarrs
The food an the service we recived from our server Sabreen was fantastic always had a smile for us every time she came to serve us
Keith
Had a fabulous evening with excellent support and attentive service from Chloe and the whole team. Will definitely go to this venue again!
paulene
Great service today from Hayley and well cooked meals Money off voucher used which was a bonus too. Hope to have a similar experience on next visit.
Inspiration619155
Not been here for a little while and have seen a few new faces in terms of staff. Hayley was amazing, really friendly and personable which is nice to see in the hospitality sector in the 21st century. So use to generic robotic service so to have someone genuinely interested makes a huge difference. I understand she worked there previously. Do not let her get away again! Great addition to the team!
Michelle
The service was poor. Took an age to get our order taken. Then when the food came it was cold and extremely underwhelming. Sent back and could tell it had just been heated up not re cooked. Just felt an atmosphere in there was unwelcoming. Sorry to say that some of the staff have been there so long they look incredibly unhappy and it passes off to the customers. Shame. Used to be such a lovely place to go.
isamog
Came here with family and good friends for Easter Sunday and we was not disappointed. The carvery has to be the best in Hatfield. Turkey, Beef, and Gammon and the veg, gravey, and huge Yorkshire puddings and I must add this, the best Macaroni Cheese! Staff always friendly especially Chole, Victoria and Xanthe and the chap who was carving the meat Jamie) my Mum said he carved exceptionally well!! Nothing is too much trouble for these lovey staff members and always want to help Great atmospheres well as clean throughout. We had a lovely Easter Sunday Thank you all at the Airfield in Hatfield.
Mark
Went here today for breakfast for the first time . We was so disappointed all the food was cold and under cooked ? The hash browns should be crispy but they where soggy also the black pudding soggy and fell apart while trying to pick them up to put on my plate like the hash browns did ? The sausages I never got any as they looked like near raw to me ? I do visit other places when I want all you can eat Breakfasts like the one in WGC Beefeater which is ok but the best so far has to be Tobey inn in Stevenage but not the one in Borehamwood ? I did worry why not so many people was not in when I arrived ? I should have just walked out at that point and go to the one in WGC or Tobey in Stevenage
Travelwell
Where do we start. We arrived for our 5pm booking, and were shown to our table. After about 15 mins, we ordered our food and sat back down. At 6.30pm, we still had not had our starter meals, let alone the main course. As a family of four, two of them children, such a situation is totally unacceptable. We addressed this with staff, who apologized and said it would be about 15 minutes more. Customers who arrived AFTER us received their orders, and were eating. We were still waiting. Some even asked why we had not eaten yet. Eventually, the food arrived at 7pm. At no point did anyone say anything to us, or did we get an apology from the management. We were not the only customers affected. When...
Categories
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Meat Savor the rich flavors of expertly prepared meats, from juicy steaks and succulent roasted chicken to tender ribs and hearty lamb dishes. Each selection promises a satisfying and delicious experience for meat lovers.
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
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Salads Fresh and vibrant, our salads are crafted with seasonal ingredients and a mix of crisp greens, colorful vegetables, and unique dressings, offering a delicious and healthy choice for any palate.
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Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
