Phone: +441794519515
Address: Mainstone, SO51 8HG, Test Valley, United Kingdom
City: Test Valley
Menu Dishes: 6
Reviews: 3407
Website: http://www.thecromwellarms.com/
"Went in with the intent of having a quick light lunch (sandwich) chose a BLT on white and a prawn and scampi tails Marie Rose on brown. One bite into the white artisan bread proved obvious that the bread was not fresh, it was dry and certainly not a ‘todays bread’ delivery, a brief and cursory look at the bottom crust proved this with more than SIX PLUS SPORES OF MOULD on it. Waitron did well to start a recovery process, “accidents happen” promising us fresh sandwiches. We’d been in near an hour before we got our second attempt at a quick lunch. The time was spent then looking deeper at our surroundings, a dirty table, dirty salt cruet pot, finger prints on the cutlery. The sandwiches arrived and still were dry, no butter, nor spread, the little gem lettuce looked like it needed CPR. We really believe the brown sandwich was the original one! We left half of it, it was poor by any standard. The waitron (who was lovely) couldn’t believe there was no butter until we showed her after the mould as well, she offered a full refund. I insisted on paying for the drinks, but left wondering whether this is Environmental Health reportable and is this Fullers Ltd practice of chasing down cost for increased margins at the detriment to customer satisfaction is and even after having a second chance accepting it was ok to fail again. Artisan bread (generally) has no preservatives, manage your food proposition and supplies accordingly. Last bit of advise to prospective customers, CHECK YOUR FOOD CAREFULLY BEFORE CONSUMPTION."
All prices are estimates on menu.