Phone: +441558650237,+441558650157
Address: Drovers Arms, SA19 8, Carmarthenshire, United Kingdom
City: Carmarthenshire
Dishes: 3
Reviews: 891
"We visited on a Saturday evening. We had booked well in advance as there were eight of us. We arrived on time at 7pm and were shown to our table without issue. However, my husband was directed to the bar to get the drinks rather than table service. We were in the dining room and no one else was in there. The lady was pleasant and brought the specials board and menus to the tables pretty quickly. The younger man came and took our order fairly quickly too. So far so good. Then the fire alarm went off. No real issue, the female chef and the younger man came through the dining room and turned it off. Whilst walking back to the kitchen, the chef muttered something about it being due to the heat sensor above the grill. After a further half an hour and another fire alarm the starters arrived. They were okay. Nothing exciting or amazing, just okay and certainly not worth a half hour wait. We then waited for a further hour and a half for the mains to arrive. During this time the fire alarm went off again. We were never visited by any staff to update us on why the food was taking so long and felt we’d been left in the dining room. Two people didn’t have starters and were absolutely starving by 9:15 when the food started to arrive. We were all pretty fed up by this point too. We had to order further drinks from the bar as no one came to serve us or even check we were okay in all that time. When the food arrived bits were missing from three of the eight meals. My son ordered the pasta and by the time his garlic bread arrived he’d finished his dinner. He is ten and asked for an adults meal and it was very small. He was still hungry when he’d finished. My daughters meal didn’t arrive until we were all nearly finished. I asked for my steak to be medium and it was so overcooked it was dry and grey. I would have told the staff if they had come back to ask how the meal was but they didn’t. I couldn’t see the point in going looking for the staff to get a new steak cooked as it had taken two hours from ordering to bring that one. I had to leave half my steak as it was inedible, which I’ve never done before. Everyone else said their food was okay but nothing special and nowhere near what you’d expect after a 2 hour wait. About 20 minutes after we had finished the female chef appeared. I told her of the unacceptable wait time and my awful steak and the other issues. She said this was not normal and blamed the fire alarm as she’d had to reset the grill each time adding to the delay. She said she’s explained this and the extended food wait time to us when she came through to turn off the alarm each time which is completely untrue. No one explained anything to us about the long wait or even acknowledged it until I raised it. The chef didn’t seem too bothered about my awful steak and told me how busy she was and what an awful day she’d had. She didn’t take any responsibility for the issues and just made excuses which I then felt was becoming an argument with her which I didn’t want to have. The customer service was poor so I gave up raising the issues any further and just asked for the issues I’d raised to be reflected in the bill. They took a bottle of wine off the bill which in all fairness we only had due to the long wait. It still took half an hour to bring the bill and for us to pay. Some of us still had room for a pudding but were so fed up we decided just to pay and have pudding at our holiday cottage. We are staying nearby for a further week but will not be going back here. We have been in Wales for 10 days now and eaten out most days. We’ve had some amazing meals in some fantastic places with the friendliest staff. This was by far the worst service I have had in a very very long time. Seven out of the eight meals were just okay but my steak was awful."
Menu - 3 options
All prices are estimates.
Veggie Burger
A delicious veggie patty with fresh lettuce, tomato, onion, and creamy avocado on a toasted bun.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
Soup Of The Day
A comforting bowl of homemade soup, featuring fresh seasonal ingredients and aromatic herbs; flavors change daily.
Terry
Had a lovely Sunday lunch, great service and great value. Thank you.
Address
Reviews
juliew290
We had a family meal on Boxing Day. The food was good and we would go again. I loved the seafood pizza and the desserts were yummy.
29tanyah
Amazing staff and amazing service, food is excellent. What a great welcome we had with our horses. Had such lovely food while our horses relaxed, will definitely go again. Definitely 10/10 for everything.
Lawrence
Had dinner time food which was huge, hot, and very tasty, good selection of beers and cider,did not stay so cannot. Comment, well worth a visit a Roman gold mine (National Trust) close by so pop in well worth a visit
Pam
Really enjoyed our Sunday lunch here yesterday. Good choice. Very reasonably priced. Great selection of vegetables served separately from meat. Too full for dessert but again a really good choice. Friendly and efficient staff.
Debbie
We had a lovely meal at this pub last night, the staff are friendly, the menu choices were varied, accommodating vegetarian, vegan and some gluten free options. Good honest, freshly prepared pub grub. We all thoroughly enjoyed our meals, will definitely visit again.
Betsan13
The welcome, service and food were excellent we had a great time. Locally sourced and home cooked food that couldn't have been nicer. Even though they were obviously short staffed the guys that were on duty couldn't do enough for us. Great sized portions and very reasonably priced. Would have no hesitation in recommending to friends and family. Thank you so much for a fantastic time. Diolch yn fawr iawn.
Lifebegins
We visited on the Sunday of the August Bank Holiday, in a family party of 14 with plenty of children! The food was absolutely beautiful, plentiful and lovingly cooked. We had enormous Sunday roasts with giant Yorkshires, and the puddings were delicious. Food arrived on time, with children’s served first which was a great thoughtful touch. Service was great, this is a traditional and comfortable family place loved by locals and visitors alike. There are craft ales on tap and a great beer garden outside for sunny days, where you can also visit the rabbits and chickens. Definitely book in advance, and come hungry!
292FionaS
The staff at the restaurant were very friendly and welcoming. The menu had a great selection of food without being overwhelming. The atmosphere in the dining area was cozy and inviting, and the bar had a variety of popular beers and wines to choose from. I thoroughly enjoyed the Sunday roast, which was delicious with perfectly cooked vegetables and a generous selection of sides. I opted for the beef, which was tender and flavorful despite not being served pink. This was one of the best roast dinners I've had in a while. It was a fortunate discovery on a long drive home, and I will definitely make a point to return for another meal in the future. Unfortunately, I wasn't able to take any photo...
HeleB35
We visited on a Saturday evening. We had booked well in advance as there were eight of us. We arrived on time at 7pm and were shown to our table without issue. However, my husband was directed to the bar to get the drinks rather than table service. We were in the dining room and no one else was in there. The lady was pleasant and brought the specials board and menus to the tables pretty quickly. The younger man came and took our order fairly quickly too. So far so good. Then the fire alarm went off. No real issue, the female chef and the younger man came through the dining room and turned it off. Whilst walking back to the kitchen, the chef muttered something about it being due to the heat s...
Categories
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Pubs "Discover a cozy atmosphere with hearty meals, craft beers, and classic pub fare. Enjoy comfort food favorites like fish and chips, burgers, and wings, paired with a refreshing pint or creative cocktail."
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Lunch Delight in our lunch offerings, where fresh ingredients and global flavors come together to create satisfying meals. Choose from an array of salads, sandwiches, and hearty entrees for a midday culinary escape.
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
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Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
Amenities
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Seating
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Takeout
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Mastercard
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Reservations
