Phone: +441412582882,+441413311901
Address: 171 Great Western Rd, Glasgow G4 9AW, UK, Glasgow City, United Kingdom
City: Glasgow City
Dishes: 6
Reviews: 1221
Website: https://www.thehugandpint.com
"We really had a bad experience tonight and we will never be back. The staff looked really unhappy to be working and their service was really very poor. During the dinner I felt very unsettled and I felt I wasn’t welcome in the restaurant. When...my friend went to pay, the staff member said they weren’t going to accept cash without really giving any explanation. My friend had to figure out on his own that this was in fact because of Coronavirus. When he questioned this point of not accepting cash but being open and serving food (only trying to have a open and honest conversation) the staff member walked away visibly upset saying “this is a stressful time” and insinuated that he was making it personal to her, which wasn’t the case at all. I think this is a stressful time for anyone, the government advises to wash hands after handling cash and anyway paying by card and touching the card machine surely is just the same as handling cash ? We feel like the behaviour of the staff was patronising and very immature ! Please explain to people that you are not accepting cash before people order !!"
All prices are estimates.