Phone: +441233213000,+443432241700,+441233213100
Address: Faversham Road, Boughton Lees I-TN25 4HP, United Kingdom
City: Boughton Lees
Menu Dishes: 3
Reviews: 2026
Website: https://www.champneys.com/hotels/eastwell-manor/dining/the-brasserie-at-the-manor/
"Could not fault the hotel, with glorious food expertly prepared, spacious bedrooms, handsome decor (if a little tired and weathered in books and corners) and utterly charming staff consummate professionals. Would return without hesitation and intend to do so. 4 stars. in comparison, spa day a deflated disappointment. Sauna not operational had we known we would have booked for a time when it was working. Consequently steam room packed cheek by jowl with the overflow. Lockers in the ladies changing room requiring complete overhaul as most lock mechanisms broken, and doors are a head injury hazard. Heavy limescale deposits coating metal features, befitting a veneer of dingy sport locker room, not luxury spa. Toilets and other facilities festooned with out of order signs. Gowns and robes thin, drab and tired. Tepid watered down coffee served in budget self serve flasks, not a cappuccino to be seen. Disinterested staff lacking engagement, though waitress Megan was an exception. One redeeming event was an exceptional massage by masseuse, David. Tips: lighting above the pool loungers should be dimmed/recessed, the glare is not conducive to relaxation. An option of slippers as opposed to gaudy plastic flip flops would be welcomed. Water to drink sorely needed in aqua area, water everywhere yet not a drop to drink. Not a feather of luxury to be seen in the spa, everything tired, worn and dilapidated, which is exactly how I felt on departure. 1 star."
Full menu - 3 options
All prices are estimates on menu.
Rice
Risotto
Creamy Arborio rice cooked to perfection, with a rich blend of Parmesan and fresh seasonal vegetables.
Dessert
Brownies
Rich, fudgy brownies packed with chocolatey goodness, perfect for satisfying any sweet craving.
Mexican-American Food
Empanadas
Savory pastries filled with spiced meat or vegetables, wrapped in a crisp, golden crust.
Patience
Beautiful place and environment. Very friendly staff at the spa
Address
Reviews
Kathryn
Superb stay, wonderful facilities and friendly and helpful staff
Diane
Location and grounds were beautiful staff was lovely good was great treatments were good so would recommend
Jason
Great setting, helpful staff, espically in the Spa. Lovely food, table service was good but not amazing, I'd recommend going to breakfast earlier than later 9/10 View menu
Linda
A wonderful day spent with very special people although it was two years in the waiting. Food was excellent as was the facilities. Maybe make this a yearly event.
Tracey
I paid £92 for a facial, but I've had much better facials for half the price at other places. The therapist was friendly, but the rest of the staff seemed indifferent and only cared about themselves. I will not be returning.
Deryl
We had a wonderful day at the spa, and it was so much better than our previous visit. It seems they've changed the staff, and they were warm and friendly, making sure nothing was too much trouble. Unfortunately, the gardens have been neglected and need a lot of maintenance. View menu
Dan
I used a voucher to book a spa day and paid an additional over £250 for massages and lunch. The night before, I received a missed call at 8:30 PM but no message was left. I tried returning the call twice but got no response. After driving nearly three hours, I was informed upon arrival that there was no water and no facilities available. Our massages had been canceled without any notification. I'm extremely disappointed. I understand that unexpected situations can arise, but the lack of communication and the complete absence of empathy from the staff were quite unfortunate.
S
Spa day visit. Nice breakfast on arrival. The hot drinks were budget with filter coffee in a flask barista drinks were available later at high cost). Very clean in public areas but a little dilapidated in wet areas near the sauna and steam room these rooms were very good). Management must have been aware as a maintenance man was scrubbing mildew for dear life probably after a complaint). This made it inaccessible for a while. Treatments was like attending a production line with hurried questionnaire admin rendering the session too short overall £50 for 20 minutes pampering in a 25 minute appointment). Lunch was good, high quality menu. Overall good.
Kate
Could not fault the hotel, with glorious food expertly prepared, spacious bedrooms, handsome decor (if a little tired and weathered in books and corners) and utterly charming staff consummate professionals. Would return without hesitation and intend to do so. 4 stars. in comparison, spa day a deflated disappointment. Sauna not operational had we known we would have booked for a time when it was working. Consequently steam room packed cheek by jowl with the overflow. Lockers in the ladies changing room requiring complete overhaul as most lock mechanisms broken, and doors are a head injury hazard. Heavy limescale deposits coating metal features, befitting a veneer of dingy sport locker room, n... View menu
Categories
-
Cakes A delightful selection of cakes featuring rich, moist layers and crafted with the finest ingredients. Satisfy your sweet tooth with our variety of decadent flavors and beautifully decorated creations.
-
British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients. View menu
-
Breakfast Start your day with our delicious breakfast options, featuring everything from classic eggs and pancakes to healthy smoothies and yogurt. Perfect for a hearty meal or a light morning bite!
-
Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.
