Phone: +441484841917
Address: Manchester Road, Marsden I-HD7 6EZ, United Kingdom
City: Marsden
Dishes: 10
Reviews: 1830
Website: http://www.newinnmarsden.co.uk/
"Unfortunately, the two staff members at the bar were very unhelpful. They seemed to lack basic customer service skills and informed me that their manager was not on duty, so they couldn’t process my refund without permission. After waiting for three hours, I followed up, and they still hadn’t resolved the issue. I was assured that someone would be there the next morning to handle my refund. When I returned the next day, a third staff member named Kevin told me he was also unable to issue a refund and advised me to email the manager instead. Now, a week has passed, and despite emailing twice, I still haven’t received a response. I strongly advise against staying here. The customer service is appalling, and the staff clearly lack the necessary training to assist guests effectively. I paid for bed and breakfast, and neither was delivered. This situation is simply unacceptable, and it’s astounding that management has not bothered to reply to my emails in over a week!"
All prices are estimates.