Phone: +441761435998
Address: 1 Frome Road, Bath and North East Somerset, United Kingdom
City: Bath and North East Somerset
Dishes: 5
Reviews: 4266
Website: https://www.riverbankcafe.co.uk/
"Whilst I’m sure the food is nice, I didn’t get as far as trying it. My first and only experience was when I popped in to ask about Christmas lunches. Having just had this Christmas, I was naturally thinking ahead to our plans next year looking into one of their take away dinners, as a way of making our Christmas day run a bit smoother. I’m not quite sure what made the chef (owner? quite so cross. I could hear him loudly telling the waitress (to pass on to me : “I ain’t even thinking about Christmas. Don’t know if we’re even doing it again but I ain’t talking about it”. Loudly saying this, when I was stood right there yet not making eye contact with me. It made me feel so small and stupid for asking about it. I came away feeling like I never want to eat there, don’t want to recommend it and that the customer service is somewhat lacking. Make people feel like valued customers, it’s so easy. If you’re cross with your potential customers for even enquiring before they’ve experienced your food, something isn’t right. I was just asking a question about a service the cafe offers. I’ve since read through some Google reviews, the worst rated all complain about the owner being aggressive/ rude… Edited after owner’s response: You’re right, how dare I pop in when I was passing (I’m not often in the area! and when you had customers. Wishing you your woeful customer service a prosperous year."
All prices are estimates.