Phone: +441676532264
Address: Meer End Road, CV8 1PW, Warwick, United Kingdom
City: Warwick
Menu Dishes: 5
Reviews: 1186
"Terrible booking system. Booked online for 2:15 Mothers Day, get called from the restaurant asking us to pre order and pay a deposit, which we did. Once this was done they tried pushing our booking back as much as possible. We didn’t want to but ended up feeling like we had to so agreed to change to 3pm. Then they tried to move our table outside despite it being early March and one of the guests being 87. And they just kept saying how busy they were. That’s not our problem, they shouldn’t have took the booking if they couldn’t cope with it. The day before we came we received a reminder text of the table being booked for 2:15 so we had to ring up again to check what time the table was now for and were told 3pm. When we arrived there were people in front of us who had not got the message about pre ordering or paying a deposit and were told they had cancelled their reservation as a result. The guy was really rude telling them how it was their fault because he left a message and no one had called them back and the family were then worried they would have nowhere to eat as everywhere else would obviously be booked at that point. This whole process was not clear through the booking system and we were not aware either until we got the call ourselves. We were then told to which table to sit on, no one came over and it took 20 minutes until we even got a drink. On the set menu it said a free glass of fizz to all the Mums, but this was never offered to us (there were three mums in our group). The starters were tight on portions considering it wasn’t cheap. The mains were fine and the desert was nice. Also, our kids were charged the half price set menu (which was the kids option) even though they only had a main and desert, and not a starter. So there was no reduction in cost for them even though they had not asked us if they wanted a starter. They then brought out the kids mains the same time as they adult starters. Service was really slow, and plates were left on the table for a long time after we finished. 10% service charge was put on the bill, which I thought was a joke as we barely had any service while we were there. I would have gave feedback on the day if anyone at any point had asked how things were, but they didn’t. Which just demonstrated the level of service we received. From the booking process to dining, we were made to feel like an inconvenience, which really soured things when it is meant to be a nice day. Overall a really bad experience and won’t be going back."
All prices are estimates on menu.
Warwick, UK, is renowned for its medieval castle and historic architecture. Typical local foods include ale-braised meats and hearty stews, often enjoyed in traditional pubs.