Phone: +441827880111
Address: 29 Main Rd, CV9 3PL, Hinckley and Bosworth, United Kingdom
City: Hinckley and Bosworth
Menu Dishes: 5
Reviews: 7258
Website: http://turpins.co.uk/
"Such a real shame, this place used to be amazing and we loved going! Unfortunately after visiting recently for my partners birthday we had a terrible experience, awful service, food OK but not like it used to be (might have just been OK due to how long we had to wait and how hungry we all were) we arrived and we’re placed in the conservatory type room, it was EXTREMELY loud you couldn’t hear yourself think! With two elderly people in the family it was difficult for them and none of us were able to talk to each other therefore I asked the waitress if there was a possibility if we could move as the noise was just too much! There was a table sat next to us a group of girls who was just having a good time and we knew it wasn’t there fault for being loud but due to how the conservatory was built the noise just echos so everything sounds much louder.. the waitress then after speaking to us when straight to the table and started whispering whilst they all turned and looked at our table it made things so AWKWARD! None of us could then relax, the waitress did then come back and say another table had become available in the main building so we did move. Then the food well my dad is type 1 diabetic and it just took so long when we challenged how much longer it would take (as at this point we were so hungry and dad very low) the waitress did nothing more than print off the receipt and slap it on the table with our food and say look ‘only 40 minutes from placing the order’ no apology, no nothing. We were gobsmacked! Some of the food was just OK, some not great and when feeding back to the staff with specific details on why we weren’t happy they were very defensive again we got no apology. After spending over £200 in there, we got no recognition that we were really unhappy with our experience and some meals were not even touched. Unfortunately I won’t be going to the place ever again, and for future feedback I would be ensuring staff are trained on how to deal with negative feedback complaints appropriately."
All prices are estimates on menu.