Phone: +441324870032
Address: 476 Main Street, Falkirk, United Kingdom, FK1 4QJ
City: Falkirk
Menu Dishes: 6
Reviews: 2449
"Avoid this restaurant at all costs. I waited for 3 hours, only to be spoken to by a manager in a completely unprofessional manner. The food arrived cold and I was told they wouldn't refund me unless I retrieved it from the bin. I can only give one star because the system won't allow zero stars. The experience was absolutely disgusting from the start. I placed my order at 6:10 PM and was promised delivery within 50 minutes. When I called the restaurant at 7:35 PM, I was informed that the driver had broken down but would be arriving soon. By 8:10 PM, the food had still not arrived, despite being just a munchy box. When the food finally showed up, it was cold, with the box tampered with. The manager showed no concern for the delay or the quality of the food. After refusing the delivery, I was told by the driver that I needed to return the food in order to get a refund. When I explained the food was in the bin, the manager's response was dismissive and unprofessional. She then proceeded to hang up on me twice, refusing to address the issue. Overall, the restaurant's behavior was extremely late and unprofessional, leaving me with no choice but to climb into my bin to retrieve the food for a refund."
All prices are estimates on menu.