Phone: +441234363751
Address: 42 Midland Road, Bedford, United Kingdom, MK40 1QB
City: Bedford
Dishes: 7
Reviews: 632
Website: http://www.jdwetherspoon.com/pubs/all-pubs/england/bedfordshire/the-pilgrims-progress-bedford
"DO NOT STAY HERE UNDER ANY CIRCUMSTANCES. PEE STAINED MATRESSES THAT THEY HAD TRIED TO COVER WITH A DUVET THAT WAS THEN COVERED WITH A SHEET, SOFA BEDS THAT COLLAPSE. AND WHEN WE ASKED IF OUR ROOM COULD BE CHANGED WE WERE TOLD WE CAN BUT HAVE TO PAY A FEE EQUIVALENT TO ANOTHER NIGHTS STAY. MANAGEMENT JUST IGNORED OUR COMPLAINT AND TOLD US TO EMAIL IN ON MONDAY. WE ENEDED UP CHECKING OUT A DAY EARLY BUT WERE TOLD OUR MONEY WOULDNT BE REFUNDED.The pull out bed kept collapsing so 2 of the guests had to sleep on the chair. We were charged £69 per night for a room that is not upto standard. I have pics, It seems that what we were promised will not be upheald. Asking us to send an email with our complaint and then point plank refusing to refund our money for the night we didn't stay is a joke.The poor receptionist had tried to get a hold of management numerous times during the day and was completely ignored. The only thing we were offered were some extra blankets and pillows, a clean mattress was put on and then covered with a mattress topper that had burns in it, honestly I couldn't make it up, then the housekeeping staff tried to imply that we were smoking in the room, (im a non smoker) and then changed it to say she was just informing me there is a fine if found smoking (one of the guests with us does smoke and she had seen the tobacco on the table), clearly this was because i had complained about the mattress and the state of the room just then she had found Someone's brush full of hair under the sofa bed (a previous guests) and quickly threw it outside the room which makes me wonder if it was actually cleaned. The receptionist that was in training and left by herself also had agreed with my comment that if I am being charged the same price as the Ramada or queens then a certain standard is expected to be upheld.Im shocked an appalled by the service we recieved. Absolutely ruined my friends birthday weekend to the point they wanted to just leave and has caused nothing but arguments between us. Never again what a disgrace."
All prices are estimates.