Phone: +49681872171
Address: Saarstr. 15, 66130 Saarbrucken, Saarland, Germany, Saarbrücken
City: Saarbrücken
Dishes: 35
Reviews: 7520
Website: http://www.wilde-ente.de/
"To celebrate my wife's anniversary together, I thought to have a visit to the wild duck to my guests and me. After the decision was taken to visit a restaurant which was not visited by me or by the invited guests so far, ca. 4 weeks before the celebration the reservation by means of an electronic program. This was done very simply by acquainting the name, e-mail address and specifying the location (in or outside the restaurant) as well as specifying the intended dwelling time of me and my guests. Here was the most difficult indication for me, because at this time of reservation neither my stay nor my guests were known to me. So I gave them about 3 hours. Now on 25.09.2021 was the big day. On our arrival we first realized that the naming should probably be more wild goose instead of wild duck, because from the first mentioned there were only 4 copies to make up the localities abundantly from the last mentioned. The entrance was designated as such, but not occupied. After a smaller waiting period, our table was assigned to us after the usual corona control (3G). According to the service, this should not have been first, but we found ourselves very well accommodated in the rustic part of the locality. Shortly after we took our place, some paper pads on which the menu was also to be read were placed on the table together (but it was not for all guests a support) and we were asked for our drinks request, which was also fulfilled in an acceptable time. The same honor was given to the next guests, but after the arrival of the remaining guests, a drama that is not comprehensible for me began. The guests were sitting at the table, however, no service was found to be ready to pick up a beverage order. After having been intervened several times from our side in the front area of the restaurant, after about 30 minutes an operation came to receive at least one beverage order. Since our lap sat very learnable guests, we not only ordered new or new ones. first drinks, but, finally, we had enough time, even at the same time our dishes. One of my guests also ordered an appetizer, which then became us adults and our children too. After about another 30 minutes the appetizer came, which was consumed and then unfortunately beaten 90 minutes did not come. I don't mean that no more drinks were asked or there was something to eat. The two small children were able to at least briefly silence hunger with the bread placed in a paper bag at the appetizer and by a child. When after the time frame, nothing was still happening, I asked myself about the fate of the ordered dishes. These should then be remembered in the kitchen, which either did not happen or was not taken into account in the area there. But oh miracle it suddenly became an operation in the Dirndl to us and inquired about our complaint. This was re-enacted to the lady, which led her only to the statement that she was a very reliable woman and that she did not have such a misfortune until that time. Then the dirndldame built up at the table and expected, well, what expected the operation of me? Should I get up and go to the kitchen myself or should I come up with myself and apologise that day I visited this place with my guests. Since I was neither ready for the first nor the second, but actually we would have left the place better at that time, I asked the lady in the Dirndl, perhaps instead of guarding our table to go to the kitchen and complain again. Only after the third call, it then set itself in motion and left our table. After about another 10 minutes this lady appeared and explained to us that the food was dressed and left our table. Apparently, it became quieter in the restaurant and behold, our original service did not appear to serve the food, but only to receive orders for sales-promoting beverages, while at the same time we were informed that the food was now in the oven. This brought me to boil, i.e. I did not prepare the ordered meals myself, but my blood pressure shot in unhealthy hemispheres instead of bringing about this by a well prepared meal. So Moses said, if the mountain doesn't come to me, I'll go to the mountain myself, or in this case I'd rather go to the boss, here's senior manager. This seems not to have come from all of this, for she defended herself that she was in the kitchen and she knew nothing from all. Here the suspicion is open that nothing really arrived in the kitchen and therefore reduced their knowledge to equal zero, which in turn imposes the suspicion that no complaint has arrived or even worse, the staff has become accustomed to such situations and displaces these hard-wearing. In my opinion, both in the kitchen belongs a corresponding boss, but also in the service. Service personnel who do not treat complaints in such a way are neither interested in the guest nor for their own employment. Especially in the Corana period the saarl demanded. The restaurant association and the one or other politicians are medially active that the restaurants should be visited and thus their need should be alleviated. This is what I am sure not meant here, that the guest should be present for the good of the service and, if so, I am too sorry for my person and my invited guests. Lastly, I would have liked to judge the kitchen and its prepared meals, but in my person as well as in parts of my invited guests it was not for consumption. A payment of the beverages consumed up to this point in time has been booked generously at the expense of the house. After a stay of 2 hours and 51 minutes we left more hungry than thirsty and with crying hungry child this place. Resümee: After visiting another place that managed to serve food and beverages in the most friendly way within 60 minutes, or a can opened in need Ravioli can (preparation by an invited guest at home) and can only read: If your nerves and your health is important to you, visit a place other than this. PS: The design of this criticism may remind one or the other with the design in one of the Disney films, in which rats were cheating (fallen were in the beer garden also appropriately positioned, but no one can do that for the Saar). But I am convinced that it was not a fairy tale but rather a horror birthday."
All prices are estimates.
Saarbrücken, a charming city in western Germany, blends French and German cultures with unique Saarland specialties like Lyoner sausage, Dibbelabbes potato dish, and hearty Flammkuchen.