County Durham
The Three Bridges

The Three Bridges

80-83 North Road, County Durham, United Kingdom, DH1 4SQ

Cafés • Steak • Mexican • British


"My Dad and myself came to your pub/restaurant for lunch on Saturday 23rd Dec. My Dad ordered the Hunters chips which he enjoyed but unfortunately the pitiful excuse for a scampi was unbelievable. It arrived at out table and i just stared at it in disbelief. It was presented on a small narrow plate with nine pieces of scampi which was either cooked in wrecked oil in the fryer or was seriously over cooked as it was dark brown in colour instead of the golden brown that it should be. There was only a handful of fries( not chips) which looked like they had been dropped on the plate from a great hight and the smallest portion of shrivelled up and dried peas i have ever seen in my life. As a chef myself i would have been disgusted and ashamed with myself to have even plated up a meal like that in the kitchen never mind sending it out to a paying customer. I did not even get an apology off the staff when i took it back to the bar to complain and was just asked if i wanted to choose anything else off the menu. I ordered the lasagne only to be told a few minutes later that they were out of stock as was the fish , as was the gammon, as was the turkey pie, so i ended up with an all day breakfast in the end. I was informed that the lack of food stock was due to it being close to christmas and they had run down all their food stocks to avoid wastage. I work for a large pub/restaurant chain and it doesn't matter what time of year it is we are always stocked up to deal with any cutomer volume that walks through our doors. This was meant to be a nice christmas treat for my dad and myself which was ruined by poor quality and standards of both the food and staff involved."