"I (we) visit all the time as it is convenient, the food is great and it is not over-priced. This particular visit, we met someone new (to me) and she (Rachel) was so beautiful and bubbly, I had to ask her name to make it a more personal contact. No request was met with anything negative, always, OF COURSE YOU CAN, lovely and both meals were marvelous. Then there is tiny little Lora or Lorna, not certain which and my apologies. She zips around the place she is almost invisible, however, always smiling, pleasant and any requests are equally met with OF COURSE and I actually called the manager to compliment these two beautiful staff and he asked me to compliment them on Tripadvisor, which I always forget about. Being who I am, if there is *EVER* anything not quite right, I ask for it to be made right and it is never a problem. Regardless of where I eat, this is my way and to my knowledge, only one person who has been with me (at the Glassworks) has ever had a problem and it was easily resolved. MUCH BETTER TO LET THEM KNOW, allow them to resolve the situation than leave a negative review. If EVER there is a problem with a meal (ANY VENUE), I quietly ask a server to make whatever right and have always been thanked as it is the only way said venue can ever know about said problem and make the situation right... and keep you as a customer. John, the new manager is awesome and has made some very positive changes since coming on board and I applaud his care, concern, friendliness, and professionalism all rolled into one and this is the same I see with the staff. What more can you ask for when you want to have a meal out with friends/family.. Sincerely submitted... go have a lovely meal in a lovely atmosphere"
