"We come here relatively often because we live in Market Rasen it’s a good place to drop in for lunch because they do a good range of sandwiches and soups etc. at lunch. However, the bar manager is extremely rude and ruins the experience which is otherwise alright. We went up to order and he was being very harsh with a member of the bar staff right in front of us he was complaining that the pint she pulled was bad and being very patronising. The bartender who served us seemed quite distracted taking our order and got a few little things wrong, but nothing too serious. We sat and waited in the snug.. and just kept waiting. We were sat for a total of 45 minutes waiting for sandwiches bear in mind before we said anything, and the bar manager’s response was, ‘yes you will have a long wait because we’re very busy.’ We assumed he meant to restaurant because it was quiet in the bar area. Then he said we were told before ordering that it would be at least half an hour, which we said wasn’t true, and he asked for confirmation from the bartender who said she didn’t know anything about there being a long wait time. He then fell back to the excuse that it said there would be a 45 minute wait on the menu, but we looked and it wasn’t there. When he finally brought the food, we mentioned that it didn’t say anything, and he said ‘it will do’ and spent a while looking at the menu seemingly flabbergasted with the fact that I could, in fact, read. He put it down to it being on the other menu instead, but given that we hadn’t looked at that one as it is for larger meals, it was irrelevant. We also asked for an extra plate and he never brought it but we were fed up with trying to argue at that point. If we hadn’t have paid at the bar before eating we would have just walked out not because the food wasn’t fine, but because he absolutely refused to apologise, take any responsibility, or do the courteous thing and offer us a round of drinks as a gesture of goodwill."
