Harborough
Mint And Ginger Coffee Shop

Mint And Ginger Coffee Shop

Main Street, Harborough, United Kingdom

Cafés • Cakes • Coffee • British


"Having visited the cafe whilst going to the pop up shop within the manor. I was disappointed by the service during the time of COVID. First of all the pop up shop Rustic Kitchen amazing, clean and friendly. Mint and Ginger can’t same the same about you. I went to the table area where no member of staff could be seen, and sat down on some chairs on an empty table. I then order my food at the window latch they have in the courtyard, whilst there I see they have disposable cutlery and sauces which is a great idea, but all this stuff is right below where people would talk to order, so easily spit particles would reach there. I then saw another customer come and put back the disposable he didn’t use, so again something he has touched and placed back for everyone to use. Having ordered a round of coffees and breakfast we sat and waited. Whilst waiting I noticed a lady with a visor cleaning the table and chairs, I looked at our table which had stains and some crumbs. I kindly went up to the lady and asked if she could clean our table. This seemed like a bother. She then said it would have been cleaned, I explained it isn’t due to the stains. She then popped over clearly not happy and told me I should have waited to be seated and then it would have been cleaned and not just sat down. Again how is a customer suppose to know this? When there is no staff member to greet them to tell them. They seem to have a massive a board near the seating area maybe they could put this message here. I really felt upset my experience; I struggle to go to places during this time and when you are made to feel like a nuisance because you’ve asked someone to clean a table it’s even worse. She then reluctantly cleaned the table with annoyance. She then asked me if I had completed my details on track and trace again I said no, no one has asked me. I even placed an order so surely that was a good time to complete the task. She then walks off, and gets a book and a pen and asks me to fill it and walks off. I use the pen which others have used add my details and wait for my order. The book remained on the table outside for everyone and anyone to have access to names and numbers, no protection for personal details. It’s such a shame this coffee shop lacks customer service despite such a lovely location they have. I definitely will not be visiting again and I don’t recommend it if you want to feel safe during COVID and know the staff care about there customers"