"We have Just has the most awful experience in a pub that I have ever had. I'm so upset by the experience here and I can't believe that it has just happened. I'm not sure who else I can contact about this and how we have been treated. We use to go to this pub most weekends for a roast dinner, before covid and lockdown, think it was different owners back then? We were booked in for 3.15pm, we arrived at 3.10 ready for our Fathers Day meal, our table wasn't ready so we were told we could go in the markee and wait. We ordered drinks at the bar and then went to our table, which was finally ready at 3.45 pm, half hour after our booked time. We went to order our starters and our main meals, but unfortunately 2 of the 4 starters were no longer available. So we all ordered the garlic mushrooms on toast. They took 45 minutes to arrive and 3 starters were missing. After another 15 minutes the other 3 starters came out. We then waited until another 20 minutes, when the manager came and said she needed to re take our main meal order to make sure it was right, which was abit strange, we thought maybe she had misplaced our order. I asked the waitress if we could have some cutlery for our mains, she put the cutlery on a tray at the other end of the table, (I guess they were soo busy she didn't have time to hand out our cutlery? so I laid the table. Another half hour plus and the main meal finally came out, but it was wrong, one roast lamb was missing. Mine and 3 others people's roast potatoes were inedible, they were like rocks, and raw in the middle The manager came out to clear the table and asked how our food was, so we said the potatoes were raw in the middle. We asked the waitress if we could have the pudding menu, which she gave us, We asked the waitress if all the pudding were available (after 2 of the 4 starters were missing we thought we had better check She said she didn't know but would go and check..., my 6 year old had been sat patiently at the table for 2.5 hours as good as gold waiting for her pudding of ice cream. The manager then came out, starting raising her voice Infront of my child and said we had been very rude to her staff and she was not going to be serving us puddings!! at no point during the time we were there had we been rude to any member of staff. We had been extremely tolerate, they were extremely busy and because of this the service was very poor, I'm not sure how many people would wait over 2 and half hours. When we got the bill, there was a bottle of wine on there that we didn't order, so took it back the new bill came, had another drink on there that we didn't order, so took that back too. The 3rd bill came and that also had another drink on there that we didn't order. By this point we were so upset we just paid and left. It really is Such a shame, this use to be a lovely pub and we have had many lovely meals here before. I'm not really sure what has happened..but I'm so upset and cross by the while experience and how we were treated I will never be going back."
