North Somerset

North Somerset offers picturesque landscapes, charming coastal towns, and local cuisine featuring cheddar cheese, cider, and traditional English pies.

The Old Colonial

The Old Colonial

30 Knighstone Road, North Somerset, United Kingdom, BS23 2AH

Food • Steak • Salads • Coffee


"After waiting two weeks for a response to the problems we had I feel I now have to write this review. Having arrived at the hotel the check in was fine although the person checking us in seemed a little frazzled but he was quite clearly understaffed so I can ignore that. We had a family room and it left a lot to be desired. Peeling wallpaper water marks mild in the bathroom and doors falling off. As it was only for one night we let that go although on reflection we probably should have said something. The problems really started at around 11pm when the couple upstairs got to their room so began the screaming the shouting the moving and throwing of furniture. Now I know the hotel can’t know this is going to happen but it went on for nearly 5hrs. We attempted to contact reception nobody there then we realised we needed to ring the out of hours no which we did repeatedly and nobody answered. They eventually shut up and we all went to sleep only to be woken again around 6. So after a night of very little sleep we went down for breakfast. We spoke to the person on duty who went and did some investigating and he came back and told us that the out of hours phone had been switched off all night and that’s why we couldn’t get through. He then proceeded to say that once a guest had checked into their room they can and I quote pretty much do what they liked. He also said that as the phone had been switched off he would have to escalate the complaint and we should receive a response within 48 hrs and if we didn’t to ring the hotel he did however as a gesture of good will refund the breakfast. We didn’t receive a response we rung the hotel who then told us it could take up to two weeks. We waited two weeks we had no response we rung the hotel again to be told sorry nothings been done yet. It’s unfortunate because the hotels in a great position with lovely sea views and it could be spectacular but we just feel like we wasted our money and it wasn’t the lovely start to our holiday we’d anticipated. Should we ever receive an outcome to our complaint I will update this review."

The Glassmaker

The Glassmaker

12 Crown Glass Place, North Somerset, United Kingdom

Pub • Steak • British • Breakfast


"First off our experiences of eating their main meals have in the main been good, however their breakfasts are a different story. For the third and final time today we were served breakfasts that BOTH had different items missing. My wife’s missing her eggs, mine missing bacon and a sausage. The eggs we were served were shrivelled up to the point of cremation and the thimble of baked beans hardly warrant it being called a big breakfast. The drinks station was also as ever lacking fresh milk, with the member of staff I asked about a refill pointing me to another station where again that had a thimbles worth of milk left in it. The server (who was covering from another branch) was cracking, polite and professional and rectified immediately. He stated that the chefs were rude to him when he informed them of the missing items, blaming him for taking it too soon. If that’s the case then who was responsible for the last two times stuff was missing?? The bacon is also borderline anaemic and undercooked to the point of tasting like a rasher of ham. Why this branch can’t cook a decent breakfast I don’t know, especially as the numerous times we have eaten main meals there have always been fine. Having made a special trip there today to get there for brekkie and being served that lukewarm rubbish I can say I won’t be back for another. The reason for the 2 star is because as a branch I like the atmosphere, the toilet facilities and have had some decent main meals in there. Breakfasts I’ll score a 0. Thanks again to the mail server who was covering today (15/2) his humour, courtesy was well received by us and we noted he was equally as polite and friendly to other customers"