"Would love to leave five stars, but a very aloof and offputting reception prevents that. I will start with the positives; our suite was exceptionally comfortable and well appointed. It was the perfect combination of elegance and relaxed comfort, with every detail attended to. It was extremely spacious, and well furnished. The French doors were tinted for privacy just to the right height. The freestanding tub in the living space was delightful, and actually usable. The oversize shower was wonderful, with strong water pressure and instant hot water. The restaurant and bar downstairs are warm and inviting, although we did not have a chance to dine there. The property is very understated from the outside, and located in a charming neighborhood near the tourist-friendly Poole Quay. (Pronounced “Key” for the Americans) The one downside, was the two receptionists who seemed perturbed that the guests checking in were disturbing them from whatever was on their computer screens at the time. They were especially perturbed when I asked about the corporate rate I had been instructed to use, and which I had indicated in my online reservation notes. They implied I was trying to pull a “scam” of some sort, which I felt was an inappropriate reaction. I didn’t push the issue…. Clearly the proprietors spend tremendous effort and expense to make this property delightful for guests, I think they would want the reception staff to rise to the same level. The rest of the staff from housekeeping to restaurant was excellent, and I don’t think a chilly reception should sway people from staying at this delightful property."
