Preston
Heritage Cafe At Samlesbury Hall

Heritage Cafe At Samlesbury Hall

Samlesbury Hall New Road, Preston, United Kingdom

Tea • Soup • Cafés • Coffee


"Where do I start with this horrendous experience. Pre booked mother days about 4 weeks ago for a really special day with my mum. The website said mother day so I picked the date and time. The reservation all confirmed. Arrived 12.45pm, were we where taken to the table and on the table were standard menus sandwiches etc. Told my mum we’ve booked mother day, so the staff gave us the mother day menus. 15 minutes later the waiter took our order. 5 minutes later we where told the mother day menu isnt available on Saturday. This special day surely can’t get worst. The staff didn’t have a clue about anything. Training or communication doesn’t seem to be one of there values. We ordered from the standard menu. It got to 13.20pm and our drinks still haven’t arrived. I got up to ask the staff about our drinks order which did and follow shortly after. Later tables started to get there food delivered to their table so we waited and waited. This was disappointing so I went up again and asked if they could check. Nobody returned to inform us. At 13.45pm the food arrived it was ok, but not special. I asked for the manager who didn’t seem to be available so I spoke the assistant manager who agreed to deduct off our drinks, which I thought was a good jester but should have been slightly more. She waffled a load of rubbish, so I just paid £33 for a homemade pie that’s didn’t look homemade. The good things the company I had didn’t spoil my day to much. The hospitality industry is being challenged with prices rises etc if this place wasn’t a charity I’m pretty sure they wouldn’t survive. You can have a great brand but if the staff haven’t a clue this brand will slowly get tarnished."