"The staff are trying their best ... and I feel for them that I'm posting this review, but perhaps management need to step it up a gear given they claim to be a fine dining' restaurant that's a very bold claim, and one that's...certainly NOT substantiated by the surroundings. Firstly, I tried to book by leaving two answerphone messages and a website enquiry. Yes, they're closed on a Monday, but why not have an answerphone message to that effect and a call-back service? When I booked I clearly stated that we would have to sit outside as we were bringing a large (but well-behaved) dog. When we arrived (6.30 pm), they had no record of the dog! The gazebo area is large, but it wasn't set up no blankets, no lights, no patio heater. The area looks grubby and unkempt and table settings were missing several items of cutlery. We asked for the lights to be switched on, we asked for a blanket for my grand-daughter, but no patio heater. The food was good not particularly for me as a veggie but everyone else said theirs was delicious. The service ... they really do try, but it's young men and women who look nervous and not very confident. The door to the outside was closed understandably as other diners would have been chilly but then we were almost forgotten about. At one point we had to close one of the sides on the gazebo and the wind blew and broke a wine glass spilling it all over my food that left it inedible. Our fault for sitting outside on a windy evening perhaps. Fine dining isn't all about the food it's about the furniture, the atmosphere, the service and the surroundings ... you haven't got that right Malagor. We spent almost £200 so I feel I have a right to be a little disgruntled. We'll stick to your takeaway menu in future."
