Wakefield
Smokehouse

Smokehouse

18 Wood Street, WF1 2ED, Wakefield, United Kingdom

Pizza • Steak • Burgers • American


"Came with big family party for my birthday. Extremely disappointed, starters were ok but all came at different times, had to ask a waitress where one was as everyone else had finished theirs and she just looked absolutely clueless as to why we were talking to her. New waiter didn’t even know what dishes he was bringing out and looked at us to answer for him, fair enough he’s new but come on, train your staff the basics. Didn’t get free bottle of wine even though we ordered tapas. One blonde girl walking around just playing with her hair and we didn’t understand the point in her being there, she didn’t do a thing all night, she just looked like she’d got lost. We didn’t get asked if we wanted a drink the whole night, had to keep asking where our mains were, an hour and 45 minutes later they arrived and my ‘jerk’ chicken burger was so bad, the bread sopping wet and falling to bits and the chicken was just plain chicken breast with none of the **** cut off it and slightly seasoned. the ‘manager’ said this was cause the chef had put ‘loads of sauce on it’ but there was no sauce at all, bone dry chicken, didn’t put any spicy sauce in like I asked and when I requested it they brought me a squeezey bottle to do it myself. Cajun chips came plain and when we told them they just sprinkled some Cajun seasoning just on the top, meat was all fatty and sparse on the bbq combo dish, boneless chicken wings were just chicken tenders!!?? The ribs had no meat on at all literally just bone, curry was cold and plain with no flavour to it at all. Everything bang average, staff unbelievably immature, very badly trained with no customer service skills or communication skills. The managers response when we told him all this was ‘I can only apologise’ so we had to request for money to be knocked off our bill, which they did- fair enough but we had to really push for this. Feels like they hire very young staff and don’t bother training them. Honestly a very, very poor experience and would never go back or recommend to anyone. Don’t ignore the bad reviews they’re all very accurate. The only member of staff I appreciated tonight was the girl with the dark hair who first took our order, she was the only one with any customer service skill or any sense."

Old Halfway House

Old Halfway House

141 Westfield Rd, Horbury, Wakefield WF4 6ET, UK, WF4 6EH, United Kingdom

Pub • Steak • British • Contemporary


"Well you asked ……. So despite a booking for 1pm given with deposits and a pre order for a festive menu We arrived early for drinks and told that the booking was for 11.30 ? by Adrian and that he had bought staff in early to cater for us we explained it was definitely a 1pm meal we had asked for. By 1.20 starters arrived but orders were awry and no toasted bread with the terrine (which was gorgeous) It was 2pm before the mains arrived but two customers were then informed their meals had been dropped (accidents can happen) however when their Salmon meals arrived 20 minutes later it was a quite underwhelming meal served. Lumpy Sauce no roasted carrots and a small portion of salmon and a small portion of beans no check back was given on the meal to ask why. Desserts was served but no spoons for one table and when requested again Adrian told us to collect them from another table. Finally it was discovered we were a dessert light and despite asking for it again was told another diner had accepted the missing dessert. So we just said OK we would forget and the bill would be altered. Sorry to report the mince pie size was minuscule with the size of the cream it was served with. Must say folks that had the Turkey Dinner (majority) had great reviews on their food and portion sizes. The two female waiting staff were brilliant and we could tell it had seemed like a lunchtime which had caused problems however the rest of the pub was not busy and they did their very best. This was a once a year Festive affair for 20 folks which I’m sorry to say was spoilt by poor Customer Service and Food/Menu problems which could have been resolved on the day by Adrian just talking to us in an acceptable manner instead he really caused an atmosphere."