Waverley
The King's Arms And Royal

The King's Arms And Royal

22-26, High St, Waverley, United Kingdom

Pub • Fish • Juice • British


"There seems to be an issue when booking rooms through Booking.com. On arrival I was asked to pay an amount over the price quoted on my initial booking. Though it was sorted out in the end, the initial ten minutes were quite awkward and I...was made to feel as if I was trying it on. My room was much better than expected as I had booked a single and was epecting a single bed in a small room. I was given a lovely room at the front of the building (room Apart from a few stains on the carpet the room was clean and tidy. The room had a large shower big enough for two. The sealant at the base of the shower could do with a bit of attention however, it didn't put me off. The bed was very comfortable and I had a good night's sleep. Breakfast was lovely. A good selection of bread, pastries, yoghurts, cereals, juices etc. And they made substitutions on the cooked breakfast to acommodate my food allergies without any problems. There was a incident where two guests came down for breakfast and were told in a pretty unprofessional manner, that their booking was wrong and they couldn't have it unless they paid an additional charge. After around ten minutes of to-ing and fro-ing between the guests and the member of staff, it was advised that this was another issue with booking through Booking.com. It made for a very uncomfortable breakfast room. I appreciate the frustration of the member of staff, however given the known issue with room bookings etc through Booking.com the matter could have been dealt with more appropriately. All in all a good stay however, I do think that Historic Innz/The Kings Arms Royal Godalming should rethink their arrangement with Boooking.com."

Watermark

Watermark

BEST WESTERN Frenham Pond Hotel, GU10 2QD, Waverley, United Kingdom

Kebab • Coffee • European • Vegetarian


"After deciding a little late to book Christmas away, we had little choice of venues and booked a garden room at Frensham Ponds Hotel. I then read the reviews and wondered just what we had let ourselves in for. On arrival we were greeted by friendly staff and directed to our garden room which was self contained and overlooked the lawn and accessed from outside. The room was comfortable and in excellent decorative order with some nice touches, a good shower in a modern shower room and a very comfortable supportive, but not hard, bed. The main part of the hotel was again in excellent order with an Indian theme that was not overstated. We slept very well and the garden room was quiet and private. As this was the Christmas package, all meals were included. Christmas Eve was a Pre ordered meal and was well presented, hot and tasty with a singer laid on for entertainment. The following morning we were presented with the usual choice of continental or English breakfast. We chose the latter which I have to say was easily the best buffet full English I've ever had. Everything was hot and tasty and despite being kept warm was just like it was cooked to order 10/10 There were other choices of fruit and cereal as well as the usual juices, toast, tea and coffee. Danish pastries were provided and were also excellent. Christmas lunch was as expected with well cooked Turkey and veggies. Boxing Day roast was even better with lovely roasties and home made horseradish sauce that had just the right amount of heat. Christmas Day and Boxing Day evening had a buffet with a choice of dishes all of which were up to the same high standard. An excellent singer provided the entertainment for Boxing Day evening. Throughout, the ample staff were professional, friendly and attentive without being overbearing. The bar area was pleasant with a log fire and an atmosphere of relaxed un-fussed comfort was present throughout. Everywhere was immaculately cleaned, colourful and in good order with various different seating areas for guests. Reception staff were friendly and helpful with local knowledge and suggestions of places to visit. Overall I cannot think of much that could have been improved apart from perhaps making the dining room a little more cosy (difficult with a multi-function room under the circumstances) and a small patch of paving that had become loose on the way to the garden rooms. Whatever made people give a poor review seems, from our view, to have been addressed completely."