"So, I've been sitting on the fence for some time about posting a review after my first visit to The Three Horse Shoes last month. But after reading some similar reviews and hearing a couple of familiar nature to my experiance, I feel inclined to...share. A friend and I decided to stop off at the pub on a quiet Monday evening for an impromptu pint and a burger. Bearing in mind, I also work in a pub and some venues including mine still had covid restrictions at the time, operating bookings only etc etc. So after being greeted by the seemingly polite bar lady, I asked if we could sit anywhere as I was making sure they didn't have bookings etc. She scowled at me for a few seconds as if I've never been into a pub before and snarkly responded, Ummm, it's a pub, sooo yeah So first impressions took a tumble, but we moved on and enjoyed a pint from the Crafty brewing company which was delicious and happy to see them supporting a local tipple. I then approached the bar to order a second beer and a burger, however the bar lady was mid conversation with a customer on the phone, so I quietly waited. She was speaking to someone who was vegan and was trying to explain that the pub had limited options but would cater to them as best as possible. During this conversation, she seemed irate and was making very visable gestures to everyone in the bar that this customer was wasting her time. She hung up after the tiresome conversation was over, sighed, looked at me and exclaimed, I f ing hate vegans, you're probably one Fortunately for her, I'm not and massaged her ego by ordering a non vegan item. The final nail in the coffin was how she spoke to younger guys/girls, towards the end of the evening. She used a degroitaory word for travellers to describe the group as they were paying up and leaving. Again, no filter for everyone in the bar to hear. One, a word that shouldn't be said vocally anyway and secondly, she has no idea who could've been coming into or sat in the pub already. This woman clearly has no concept or awareness on how to speak to people within a social situation, which is particularly important when being the main figure of a hospitality venue. You may have your opinions, way of speaking, in-jokes with locals or values, but in practice, keep them to yourself. To be honest I've spoken to a number of people about my experiance as couldn't quite beleive how this woman spoke and greeted everyone that came in. Since sitting right next to the bar, you could hear all and to be honest it didn't bother me. But for many, it would. I have no intentions to retun to the pub soon, which is a shame as the beer and food was delicious and reasonably priced. I don't wish to support a venue that was quite happy to berate customers infront of others. I hope management have a particular look at their own individual customer service style, as any new business will be scared away."
