10Oz Gammon Steak
The Highwayman's Haunt

The Highwayman's Haunt

Old Exeter Rd, Teignbridge, United Kingdom

Meat • Steak • Cheese • British


"We often come here for Sunday carvery which is very good so thought we would try an evening meal for my Mum's birthday. I am afraid the overall service let down the whole experience. When we arrived, instead of being taken to our table by the waitress, she just pointed and said you are at that table over there. After being to a busy bar area to get our drinks we found out that the 2 waitress standing around did not take orders so we had to go back to the busy bar again and wait to give our food orders. When the food came it was very good, especially my seafood platter. Everyone thought the food was good except for my Mum who had gone for one of the specials. It was so poor especially for being a special. She had one tiny piece of fish with no sauce, 4-5 very small new potato's, a few carrots and a few bits of broccoli. All the veg was hard and there was not enough to satisfy even a person with the smallest appetite. We told the waitress about the hard veg but she just said oh right and there was no apology. When we spoke to the chap at the bar and said why don't the waitress take the orders he said he liked people to come to the bar so the staff could meet them. We all felt this was a lame reason and probably did not trust the teenage waitresses to take the orders. It is a real shame as the place is lovely and the food generally is pretty good but is missing a professional touch. We said we would not return for an evening meal but just stick to the Sunday Carvery."

The Olde Bell

The Olde Bell

High Street Maidenhead, Berkshire SL6 5LX, SL6 5LY, United Kingdom

Beer • Hotels • Venues • Seafood


"Don't judge a book by its cover.... beautiful building however this establishment is not customer friendly nor focused!! Woah, what an absolute crying shame, what was once a lovely old English pub filled with atmosphere and happy customers has become an incredible let down of an experiance. Visited yesterday (Saturday 12th August) with my incredibly patient partner to enjoy a few drinks and bite to eat. He went to the bar and purchased our drinks, thought it was odd when he eventually returned baring no real ale for himself which he was looking forward to sup on? He mentioned that all the pumps were not working, no alcoholic beverages in bottles and all that was available was soft drinks.... hmmm, I could see the pain upon his face yet being the person of positivity we opted to remain and tempt fate by ordering food. Off to the chaotic bar he went and placed our food order.... nearing an hour later half the order appeared. We waited for the rest of it to appear, to no avail.... we had noted that other diners were receiving other diners orders and confusion provided by staff was prevalent. My partner went to the bar to inquire as to where the rest of the order was only to be greeted with the demand of his receipt to prove payment by the very same member of staff who took the initial food order! Hmmm not impressed!! I went to the bar to seek remedy....more.uhmming and ahhing by the same member of staff who took the food order... full refund provided by a different staff member, no apology. Ironically there were many other diners leaving the pub dissatisfied with service and lack of available beverages and food quality if/when it appeared. There are evidently training issues which need to be addressed Absolutely zero level of customer service and customers comparing complaints quite openly...... Will not be going back unless I learn of new staff and management team... I can confirm, they cannot arrange a p@@s up in a brewery due to lack of alcohol and competence!!"