Bacon Roll
Esquires Coffee

Esquires Coffee

United Kingdom, ST1 1PF, Stoke-on-Trent

Soup • Delis • Coffee • British


"Very concerned at how staff treat their customers. Especially younger adults with disabilities. Unfortunately it appears the staff member in question was possibly the manager. The world isn’t always kind and that’s a lesson to be learned but what isn’t expected is to visit this cafe and be harassed and shouted at by a staff member. Reducing young SEN adults to become mute and then be berated for being unable to speak in this highly stressful situation is a disgrace. One was wearing a disability lanyard. But no person should be spoken to and harassed by staff as this small group were. Calling security on them as some of the group felt unable to purchase a drink was highly inappropriate and security also agreed that the cafe staff member was being absurd. However, this is not a very nice experience for anyone. One of the group has never been able to go out without parental support so this has certainly disrupted the progress she was making. The staff member in question needs to be retrained in how to interact with all customers. A bit of training on SEN and disabilities, would be extremely helpful to others that dare to enter the cafe. I do hope the CEO of Esquire’s coffee shops takes notice in this matter. I will email directly and expect a public apology on this matter. Some things need to be addressed and used as a valuable lesson a customer facing company, that there are consequences for disability discrimination."