Breaded Scampi
The Broughton Inn

The Broughton Inn

United Kingdom, PR3 5HE, Preston

Steak • Pizza • British • T-bone Steak


"On this occasion, a mixed experience. Met friends at 5pm for drinks. Table already booked for 8pm to dine. Bar busy, tables full of dirty glasses. We were invited to share a long table with another party. I made two trips to the bar with about sixteen empty glasses to make space for new drinks. Great to see the place so busy as it's our only local. My husband and his mates are regulars every Friday night, often on other days too. Unfortunately on this particular visit there was no draught beer or cold white wine. The reason for no hand-pulled beer was “The manager is cleaning the lines”. Yes really!!! Tea-time on December 29th whilst the pub and restaurant were heaving… It gets better!!! “The manager was still cleaning the lines over one hour later”. My husband and his friends drank Guinness, not their drink of choice but they are forgiving chaps. Apparently Howard who had arrived before us ordered a pint of cask beer and when he expressed his dismay at the timing of the line-cleaning was told, “if you don’t like it you can go somewhere else”. When I found my Chardonnay to be quite warm, I went to the bar and asked the barman if there was any “cold” white wine, he mauled my glass and said “it’s been in the fridge”, I replied “but it’s not cold”, he offered to put some ice in it. I didn’t want ice in my wine, it’s supposed to be served nicely chilled without the need for ice to water it down. To my surprise the barman offered to sell me a whole bottle of wine (presumably with a bucket of ice). I opted for ice and a dash of soda in my warm wine. Thinking ahead I asked if there were any other bottles of Chardonnay in the fridge so that I might have a glass of my favourite wine with a meal later on. The barman could offer no assurance, to be fair he seemed a little out of his depth, some further training will resolve this in the future. I attempted to discuss my experience with Johnny the restaurant manager when he came to our table later in the evening, he was uninterested, unapologetic and simply said, “We’ve been busy”. The food was ok, not fine dining but enjoyable and served to a good standard as we’ve come to expect from the Broughton Inn. I still feel disappointed by the shoddy attitude of certain staff members that evening. In the absence of an alternative within walking distance from our homes we will continue to spend our money there but with less enthusiasm than before. My current opinion of the management remains low."

Old Halfway House Wakefield

Old Halfway House Wakefield

141 Westfield Rd, Horbury, Wakefield WF4 6ET, UK, WF4 6EH, United Kingdom

Pub • Steak • British • Contemporary


"Well you asked ……. So despite a booking for 1pm given with deposits and a pre order for a festive menu We arrived early for drinks and told that the booking was for 11.30 ? by Adrian and that he had bought staff in early to cater for us we explained it was definitely a 1pm meal we had asked for. By 1.20 starters arrived but orders were awry and no toasted bread with the terrine (which was gorgeous) It was 2pm before the mains arrived but two customers were then informed their meals had been dropped (accidents can happen) however when their Salmon meals arrived 20 minutes later it was a quite underwhelming meal served. Lumpy Sauce no roasted carrots and a small portion of salmon and a small portion of beans no check back was given on the meal to ask why. Desserts was served but no spoons for one table and when requested again Adrian told us to collect them from another table. Finally it was discovered we were a dessert light and despite asking for it again was told another diner had accepted the missing dessert. So we just said OK we would forget and the bill would be altered. Sorry to report the mince pie size was minuscule with the size of the cream it was served with. Must say folks that had the Turkey Dinner (majority) had great reviews on their food and portion sizes. The two female waiting staff were brilliant and we could tell it had seemed like a lunchtime which had caused problems however the rest of the pub was not busy and they did their very best. This was a once a year Festive affair for 20 folks which I’m sorry to say was spoilt by poor Customer Service and Food/Menu problems which could have been resolved on the day by Adrian just talking to us in an acceptable manner instead he really caused an atmosphere."

Waterside Inn

Waterside Inn

2A Star St, East Hertfordshire, United Kingdom

Kebab • Cafés • Pizza • Asiatic


"than a review this is a feedback to the management regarding their policy for takeaways. Last Saturday I visited the pub to order a Burger for a takeaway. The first thing that I was told by the gentleman at the bar counter was that...they are very busy and it will take minutes for any takeaway. I said that I am ok with that and I can come back and collect it. To this , I was told that I will have to be allocated a table. I said that's ok. You can allocate a table but I will collect the food from the counter. The gentleman said that's not possible. I was not able to understand what the issue was. So I told him again that you can allot a table but I do not want to wait around for minutes, so i can come back and collect it from the counter. There was another gentleman who was listening in and told his colleague to allocate the table in front of the bar but he also said the same thing, that I can only pick up the food at the table and if I don't come back on time ,they don't want the food to lie there and get cold. I once again told him that I am going to be around the area and that I live just minutes away from the pub and finally they agreed. But in the end the burger that I wanted was not available so I ended up not buying anything from there. I would really like to understand the rationale behind this policy of having to be alloted a table for a takeaway. Wouldn't the management rather allocate that table to some one else who may order in and have a few drinks than to someone who is not going to order anything else other than wait for his takeaway. The pub is really nice but the service levels can definitely improve."