Breaded Scampi
Slug Lettuce Manchester Piccadilly

Slug Lettuce Manchester Piccadilly

Westminster House 11 Portland Street, Manchester I-M1 3HU, United Kingdom

Pub • Drinks • European • Breakfast


"Then, a man named Dan approached us and rudely placed a 'reserved' sign on our table, saying, "We need this table at 4 PM." When I pointed out we had about 50 minutes left, he responded in a rather condescending manner. I assured him that if we had our food by then, it wouldn't be a problem since we planned to eat and leave, not stay for drinks. Meanwhile, I noticed that a similarly sized table next to us was reserved for 3:30 PM and decorated with Pride accessories. At 3:45 PM, a female waitress approached our table and insisted that we needed to leave. I explained that we had ordered food that hadn’t arrived yet and were still enjoying our drinks. Dan returned, still with an unpleasant attitude, and reiterated that they needed our table due to a booking. I informed him that we were not leaving because we were still waiting for our food. He continued to be rude, asking me what he was supposed to do about the booking. I pointed out that we had already ordered food and that it wasn't our fault if they hadn’t managed their reservations properly; you can’t just slap a reserved sign on a table and expect us to leave. He then told me, "I'll refund your food order," which was completely unacceptable. The entire exchange was uncomfortable, with my daughter witnessing the rude behavior and false statements from Dan, such as him claiming that "upstairs is for bookings only," which was simply not true. I suggested that they could seat the reservation at the table next to us that was still unoccupied, even though it was past the booking time. After walking away, he soon returned to request the reservation card, which I passed to him. He then replaced the reservation card at the next table with our 4 PM booking card. It was that simple. This whole altercation was unnecessary and really put a damper on what was meant to be a celebratory day for me and my daughter. I genuinely believe that Dan needs additional training on handling reservations and understanding that paying customers have the right to occupy a table until their food has been served. We shouldn't have to endure such a hostile experience."

Windmill Stoke On Trent

Windmill Stoke On Trent

1 Hilderstone Road, ST15 8RP, Stafford, United Kingdom

Pubs • Pub, • Full • Steak


"Booked a table on line, which was easy enough. Arrived at the Windmill, the lady logged in to find our booking, which took a little while as the app kept logging her out, and it had ‘the longest ever password’ to log in her words not mine. Took our seats, and ordered our drinks via the app. After about 10 mins, the same lady asked if we were ok, we said we were waiting for drinks, she went back to the bar and retrieved our order and brought our drinks to us. Next round of drinks which again were order via the app arrived promptly. Next we ordered our mains. Medium rare 10oz stake, and a lasagna. Food arrived. Lasagna was very good. Not overpowered with tomato or garlic, very tasty. Hubby’s medium rare stake was overcooked making it a bit dry and lacking taste, but he didn’t want to wait for another to be cooked. Not once did anyone check with us how the meal was. During the meal we ordered another round of drinks, and waited patiently. The lack of drinks made a dry steak even less palatable. We finished the meals (well left half the steak) yet still no drinks. After 25 minutes I went to the bar to cancel the drinks and ask for a refund. After tapping many buttons, hey presto the order was located. There was much confusion over how to do a refund, and at one stage it was suggested that we may have to have cash and the staff member sort it later, but eventually it got sorted as a refund to the card. STILL NO ENQUIRY AS TO HOW THE MEALS WERE!!!!!! As much as I enjoyed the lasagna, I don’t think we will visit again. One member of staff was spending more time having a chat with the locals than checking on things. There were a lot of food orders being collected for delivery, I felt that these were being prioritised above the seated diners. I wish I could say the pub was busy, but it really wasn’t so there was no excuse."