Caffe Mocha
Farm Girl

Farm Girl

59a Portobello Rd, London, W113DB, W11 2QD, United Kingdom

Cafés • British • Bakeries • European


"My friend and I decided to go to Notting Hill for breakfast and after walking around for a bit we decided on Farm Girl. Big mistake. Initially we walked in and were seated quickly, it had a nice atmosphere and so far everyone seemed friendly. After being seated, a small card stated the menu was online and could be viewed using a QR code, which is a great way to move forward in hospitality to avoid paper wastage but you might want to think twice about this option when your building has no cell service and your free 'wifi ' works slower than my grandma climbing the stairs at 95. Our order was taken, we weren 't asked about any allergies (which we both had but ordered carefully), the food arrived quickly but my god... We get it, everything 's expensive in London but £14.50 for TWO pancakes with a spoonful of mashed up cherries and £10.50 for a slice of bread with some avocado?! RIDICULOUS! The tables next to us were also complaining at the prices of their breakfast once the food arrived and realised how appalling the portions are. My friend and I love supporting smaller businesses and expect to pay slightly more in support of these, but this was just atrocious. Not one server had returned to the table to check if our food was alright or if we wanted anything else. Once finished, we actually managed to access the QR code to pay the bill and a service charge had been placed ontop of the already extortionate amount. Now as someone who has worked in hospitality myself for 4 years, I 'm more than happy to pay service charge as well as leaving cash tips. Not this time. Paying service charge would 've meant we 'd actually been served, we hadn 't. My friend asked for the service charge to be removed to which the waiter nodded then went back to the till, bad mouthed us to his coworker who turned around to look at us both (making uncomfortable eye contact) he then returned and we paid straight away. My friend and I both left straight away, thanking the staff but we were blanked completely. Note to farm girl: sort yourself out, you may be popular with tourists but eventually you 'll be out of business."

Cucina Cafe

Cucina Cafe

Unit 3j-3k Belvedere Road, SE1 7GH, Lambeth, United Kingdom

Cafés • Pizza • Pasta • Asiatic


"We visited on Saturday, the night before the marathon. We booked a table. Came in, seen it was busy, so thought this is going to be good. We were seated late which was fine, no problem. We sat next to another couple, (tables were close) we ordered some drinks then our meal. Drinks arrived on our table, weren’t ours, it was the next table. We waited an hour for our starters, tables were coming in and getting served. A table of 6/8 came in and got their starter and mains before us. There was a lot of cross words at the boy in the hair band which I thought he was doing all the work and was very kind if I am honest. Garlic bread came was so dry. They kept going by saying have you eaten? Have you ordered? Have you had mains? Our mains came out an hour later and they didn’t know who it was for. The table next to us actually had to point out it was our food they heard our order. Being a restaurant manager I would like to say… 1. Don’t argue or talk to staff badly, anywhere, but especially not on the floor, I actually think it was maybe husband and wife, it’s not good in front of customers and I know it’s hard and frustrating work, but I don’t even think any of the customers were being rude, the people I heard ask where food was were all being polite. 2. We understand it was busy and every business needs money but don’t take in more people than you should. 3. When you sneeze please do it into your arm and not your hands then don’t wash them, I genuinely couldn’t believe it, hygiene is huge, especially in catering. I’m genuinely shocked I still ate my food after the person touched my plate later on. as they didn’t go anywhere near a sink or a sanitizer. Our mains were lovely. I hope the famous athlete who was in the restaurant at the same time got his food on time and amazing service. But, I do genuinely believe on a normal busy night this restaurant would be fine, just a few tweaks needed. 2 stars lost due to my hygiene comment and how they were openly arguing with one another."