Cambridge Burnt Cream
Marco Pierre White Steakhouse, Grill Southampton

Marco Pierre White Steakhouse, Grill Southampton

Grand Harbour Hotel Southampton, West Quay Road, United Kingdom, SO15 1AG

Tea • Steak • Grill • Cheese


"Unfortunately very disappointed with the meal we had here on Saturday2 Sept 23. Having been in the past we were really looking frwd to our treat at this hotel and a meal at the 'Marco Pierre White ' steakhouse. After placing our order for the fillet steaks we not only had to wait 50 minutes for any food to arrive (we were seated as it opened so not many other diners were there) but then the under average meal arrived. The Koffman fries were absolutely inedible. They were burnt with grease coming out of them and most were small burnt ends and looked disgusting (see photos). We mentioned this to our waiter when he came to check and he offered to bring new fries. We waited another 10 minutes for these to arrive but by then our steaks were eaten as they were getting cold. The waiter should of taken our plates away and got rid of the old fries, but instead he left them on our plates. The new fries were not alot better and we didn 't eat many due to the meal now being ruined! The waiter then bought us the bill. I just couldn 't believe we were about to pay nearly £80 for a meal that was utterly disappointing. I made an error here by paying the bill in full then thought I would go and speak to the manager. This was a big mistake. After waiting another 10 minutes to speak to someone the manager came over and said all she can offer is 20% off next time we visit. I told her this will not be happening and we won 't return. She said nothing else can be done and didn 't even offer a refund of the chips. I was disgusted and told her that if I had known this I would not of paid the bill at all until I had spoken to her, I felt dubed and angry, we even paid the service charge, added without us asking. As the restaurant manager surely she would have a small amount of discretion to offer something back to us??? I really don 't think it was to much to ask for? She just said she couldn 't offer anything else, which I don 't believe for one minute. I asked how I can escalate this further and she told me I can speak to hotel reception. We went back to our room and decided to ask for the manager when checking out in the morning. I spoke to the guest relations manager when we checked out, to be fair he did listen and take down notes and my contact details. He assured me he would look into this and come back to me. He accepted the restaurant manager was wrong in not dealing with this the previous evening. After 5 days of no contact from him I emailed to chase it up, then another 2 days (1 week had now passed) I decided to email the hotel chain direct to pass on my complaint and gave them all the details in an email. Two hours later I finally had a response from the guest relations manager. Although he apologised I was refunded just £13! From an £80 meal, absolutely unbelievable. Due to these circumstances and the way it was handled I cant recommend this hotel or steakhouse and will definitely not be returning. This is a restaurant backed by a 3 star michilin chef hence you expect good service and quality food, especially for the higher price you pay, seems like we were just paying for the name! Very disappointed"

The Fortnum’s Bar Restaurant At Royal Exchange

The Fortnum’s Bar Restaurant At Royal Exchange

The Royal Exchange Bank, London, United Kingdom

Tea • Drinks • British • Chocolate


"이 리뷰는 한국어와 영어로 쓰였습니다. This reciew is written in both Korean and English. 포트넘 앰 메이슨 차를 사려고 방문한 곳인데 피카딜리쪽보다 확실히 사람도 적고 조용한 분위기라 편하게 쇼핑할 수 있어요. 그리고 정말 정말 직원분이 친절함!!! 부담가지도 않으면서도 자세히 설명해주고 잘 응대해주셔서 쇼핑하는 내내 매우 기분이 좋았습니다 이름을 못 물어봐서 어떤 직원분인진 모르겠지만 ㅠ 지금까지 돌아다닌 유명한 기념품 쇼핑 플레이스 중에서 그 분 응대가 제일 좋았습니다. 피카딜리쪽보다는 아무래도 관광객이 덜 와서 그런 것 같긴 해요. 차 종류는 제 기억으로는 따로 패키지에 골라서 파는 것 말고 일반 틴케이스로 파는 건 다 있습니다. 특별한 건 여기에서만 파는 royal exchange blend가 있는데 전 royal blend보다 더 맘에 들어서 그걸로 삼 ㅎㅎ 그리고 이 매장이 포트넘 앤 메이슨 매장 중에 가장 최근에 생긴 지점이라네요. 깨끗한 곳에서 비교적 차분하게 쇼핑하실 분은 추천드립니다! I went this place to buy Fortnum Mason tea for presents and this place is definitely better place to buy teas than the one in piccadilly. The staffs here are super friendly which made the whole shopping experience extremly satisfying. It is much less crowded than the piccadilly store so you can take your time. If you are not up to buy the Rare teas which are only offered in individual packaging, you would be able to find everything you want. Also you can buy in individual packaging for normal teas if you want to. It has a special blend named Royal Exchange Blend only sold in this store. I prefer this one to the original royal blend. This store is the latest built one among the Fortnum Masons so it is super clean. I highly recommend this place!!!"

Brazz

Brazz

Castle Green, TA1 1LR, Taunton, United Kingdom

Pizza • Steak • British • Vegetarian


"dreadful, very horny waitress. eat more pretentious, over price, tasted ‘ok’, but really nothing special. my chicken capital did not come with veg or kartoffel, so they have to buy the separately at £4, which if they arrive are enough for 2 people. a real waste of food and so stupid, not included with the main dish. no great place if they want a romantic or quiet table for 2. very loud. the bad layout and no idea of sitting things, meant that we stuck between 2 big groups of people, a side with a woman who swarms all the time. not funny. probably okay if they're on work night or a big birthday party. but it felt very hastened and they did not have a front side of the house to check everything is ok, or if they needed something. our waitress has done her best, but it took ages to get the bill as we could not signal anyone, and forget to need something or more drinks. we were handed over a menu when we set ourselves, but had to wait 10 minutes to ask for a wine menu. everything in all it felt like a transport belt system, nothing friendly or personal, very hurried, loud and badly managed. we are happy to get out of there and drink a drink somewhere else. they also have to sit in their moms, as nowhere to hang them and the toilets are not signed, so had to guess and ask for directions in the main hotel next door. the lighting and decorations were beautiful, but this is about the best I can say about it. will not come back soon."